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Sue Carder
Westerville,OH
Work Preference
Summary
Dedicated delivery professional with strong multitasking abilities and commitment to customer satisfaction. Proven track record in optimizing delivery processes and maintaining accurate records, ensuring timely and reliable service.
Overview
36
36
years of professional experience
Work History
Spark Driver
Walmart
Westerville, OH
01.2024 - Current
- Navigated route optimization software to enhance delivery accuracy and speed.
- Operated delivery vehicle efficiently, ensuring timely arrival of customer orders.
- Delivered packages to customer doorsteps and business offices.
- Collaborated with store associates to coordinate order pickups and resolve issues.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Obtained signatures for delivery documents and packages.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Instacart Shopper
Instacart
02.2021 - 01.2024
- Implemented strategies to optimize delivery routes, reducing average delivery time significantly.
- Streamlined grocery selection process to enhance order accuracy and customer satisfaction.
- Trained new shoppers on best practices for efficient item retrieval and customer service.
- Analyzed customer feedback to identify areas for improvement in shopping experience and service quality.
- Mentored junior shoppers, fostering a collaborative environment to improve team performance.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Loaded and unloaded orders at customer's homes or locations.
- Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Checked product levels and recommended new purchases.
Production Technician
Luxottica
Lockbourne, OH
04.2016 - 09.2020
- Operated advanced production machinery to ensure optimal output and quality standards.
- Conducted routine maintenance on equipment to prevent downtime and enhance operational efficiency.
- Implemented process improvements that streamlined workflows and reduced cycle times.
- Trained new team members on safety protocols and operational procedures, fostering a culture of compliance.
- Collaborated with cross-functional teams to troubleshoot issues and maintain continuous production flow.
- Developed standard operating procedures for equipment use, improving consistency in operations across shifts.
- Performed setup of production equipment to establish optimal performance.
- Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
- Maintained accurate records of production data, enabling informed decision-making based on real-time insights.
- Streamlined assembly line operations, significantly reducing downtime and increasing overall productivity.
Food Service Worker
HealthOhio
Columbus, OH
03.2010 - 10.2015
- Operated kitchen equipment ensuring adherence to safety regulations and food preparation standards.
- Prepared and served nutritious meals following dietary guidelines and customer preferences.
- Maintained cleanliness and organization in food preparation areas to uphold health standards.
- Assisted in inventory management, tracking supplies, and minimizing waste effectively.
- Trained new staff on food safety protocols and efficient service techniques, enhancing team performance.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Managed inventory levels to prevent shortages and reduce waste.
- Fostered positive dining atmosphere by offering exceptional customer service.
- Maintained accurate records of food temperatures to ensure safety standards were met.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
Customer Service Representative
Discover
New Albany, OH
06.2007 - 03.2010
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Provided product information and support, ensuring customer satisfaction and retention.
- Developed strategies for improving service delivery based on customer feedback analysis.
- Trained new representatives on company policies, procedures, and customer service best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cashier/Customer Service Representative
Sam's Club
Morse Rd Columbus Ohio
02.2004 - 10.2004
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent record-keeping practices.
- Stocked, tagged, and displayed merchandise.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Contributed to clean and safe shopping environment; performed regular sanitation of checkout area.
- Improved efficiency; organized checkout area for optimal workflow.
- Enhanced customer service experience by efficiently processing purchases and returns.
Warehouse Worker
Achloche
Columbus, OH
03.1990 - 03.2004
- Operated forklifts and pallet jacks to move goods efficiently throughout the warehouse.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with team members to optimize loading and unloading processes.
- Trained new employees on proper handling techniques and equipment operation.
- Implemented safety protocols to ensure a secure working environment for all staff.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Improved safety standards by conducting regular checks and maintenance of warehouse equipment.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Ensured compliance with health and safety regulations, conducting regular training sessions for new and existing staff.
- Maintained cleanliness and order in the warehouse, adhering to rigorous housekeeping standards.
- Optimized storage space, rearranging items to better utilize available square footage.
- Reduced waste, implementing recycling procedures for packaging materials.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
Education
GED -
Whitehall Yearling High School
Whitehall, Ohio06-1989
Skills
- Package handling
- Collaboration
- Time management
- Multitasking
- Reliability
- Time management
- Delivery logistics
- Teamwork
- Team collaboration
- Teamwork
- Problem-solving
- Problem-solving skills
- Conflict management
- Efficient routing
Interests
I enjoy movies and spending time with my family
Timeline
Spark Driver
Walmart
01.2024 - Current
Instacart Shopper
Instacart
02.2021 - 01.2024
Production Technician
Luxottica
04.2016 - 09.2020
Food Service Worker
HealthOhio
03.2010 - 10.2015
Customer Service Representative
Discover
06.2007 - 03.2010
Cashier/Customer Service Representative
Sam's Club
02.2004 - 10.2004
Warehouse Worker
Achloche
03.1990 - 03.2004
GED -
Whitehall Yearling High School