KIMBERLEY TAYLOR
Bremerton,WA
Summary
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
- Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
- Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
16
16
years of professional experience
Work History
Spark Driver
Wal-Mart
06.2022 - Current
- Coordinates efficient routes to avoid delays and optimize schedule
- Generates consistent referrals and repeat business by providing friendly and fast service
- Verify daily deliveries against shipping instructions before delivering to customers
- Deliver goods and products to customer on time and in excellent condition
- Deliver exceptional level of service to each customer by listening to concerns and answering questions
- Demonstrate respect, friendliness and willingness to help wherever needed
Driver
Shipt
04.2022 - Current
- Provide excellent customer service by communicating with the customer and shopping the correct ordered items
- Shop for groceries for customers in a timely manner to ensure drop off in the scheduled time slots
- Utilize problem solving skills to find the right substitutions in case of unstocked items
- Serve customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Tenders customer’s orders at point-of-sale using payment information provided and activate any customer rewards
Cashier
Marshalls
11.2022 - 05.2024
- Provides exceptional customer service
- Greet customers, answer questions, help them find products/merchandise
- Process credit/debit card and cash payments and provided accurate change while processing all sales transactions promptly and efficiently
- Help fellow cashier resolve technical, service and customer issues to maintain team efficiency and customer satisfaction
- Accurately process and prepare merchandise for the sales floor and assists in store recovery as needed
- Adheres to store cleanliness, order and maintenance
Office Assistant
Olympic College
11.2020 - 11.2021
- Efficiently completed virtual and physical office duties; greeted and assisted visitors both virtually and physically in the office, answered phone and zoom calls
- Provided first-level Canvas support for students
- Converted standard print materials into electronic or audio formats
- Performed all other duties assigned
Office Support
Olympic College
08.2019 - 11.2020
- Supported the Career Center and Distance Learning departments
- Performed all office support duties including clerical, office machine operation, mail distribution, data entry, telephone assistance, scanning and archiving records
- Answered telephones, followed guidelines, answered routine questions; receives and refers visitors
- Set up and maintained files; assisted with set-up/clean-up for special events/projects
- Carried out oral and written instructions, manuals, policies and guidelines
- Performed all other duties assigned
Weatherization Clerk
Kitsap Community Resources
10.2017 - 06.2018
- Reports to and accepts assignments from the weatherization inspector/supervisor
- Inputs information into the client data base
- Set up and maintained client files utilizing spreadsheets, databases and word processing software
- Answered phones and responded to customer and landlord emails
Laborer
Athena Property Services
03.2017 - 08.2017
- Getting homes ready for tenants/buyers to move into; renovating, updating, work orders such as drywall, flooring, interior and exterior painting using brushes, rollers and spray guns, masking, removal of carpet, demolition, fencing and other duties as assigned
- Assisted skilled workers with construction projects in all phases of rough and finish carpentry
- Cleaned all construction areas to avoid hazards
- Transported materials, tools and machines to installation sites; arranged and stored materials, machines, tools and equipment
- Cut materials to specified sized for installation using power saws and tile cutters
Cashier
Value Village
03.2010 - 02.2013
- Greet visitors or callers and handled their inquiries or directed them to the appropriate person according to their needs
- Compute sales prices, total purchases and receive and process cash or credit payments
- Open and closed cash registers, performing tasks such as counting money, separating charge slips, coupons, and balancing cash drawers
- Assisted in cleaning shelves, counters and store maintenance
Education
AA - Human Services
Olympic College
Bremerton, WA12-2021
Associate of Applied Science - Medical Assisting
Olympic College
Bremerton, WA06-2026
Skills
- 10 plus years customer service
- Proficient computer skills: Microsoft 365-Excel, Word, PowerPoint, Outlook Google Workspace-Docs, Sheets, Slides, Drive Communication-Microsoft Teams, Zoom
- Accurate typing skills
- Excellent verbal and written communication skills
- Extensive product and information research skills
- Ability to multitask
- High attention to detail
- Professional
- Motivated and dependable
- Fast Learner
- Highly dependable
- Excellent attention to detail
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Package handling
- Multitasking
- Organizational skills
- Decision-making
- Deadline management
- Self motivation
- Record keeping
Timeline
Cashier
Marshalls
11.2022 - 05.2024
Spark Driver
Wal-Mart
06.2022 - Current
Driver
Shipt
04.2022 - Current
Office Assistant
Olympic College
11.2020 - 11.2021
Office Support
Olympic College
08.2019 - 11.2020
Weatherization Clerk
Kitsap Community Resources
10.2017 - 06.2018
Laborer
Athena Property Services
03.2017 - 08.2017
Cashier
Value Village
03.2010 - 02.2013
AA - Human Services
Olympic College
Associate of Applied Science - Medical Assisting
Olympic College