Angela Carr
Lyons,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Professional with strong background in eligibility assessment and client service. Skilled in analyzing applications, verifying information, and ensuring compliance with regulations. Known for effective teamwork, adaptability, and achieving results. Proficient in managing caseloads, problem-solving, and maintaining confidentiality with focus on accuracy and efficiency.
Overview
15
15
years of professional experience
Work History
Eligibility Specialist
Candler County Department of Family Children Services
Metter, GA
12.2023 - Current
- Evaluated client eligibility for various assistance programs, ensuring compliance with state regulations.
- Collaborated with multidisciplinary teams to streamline application processes and improve service delivery.
- Conducted thorough assessments of client needs, facilitating access to appropriate resources and support services.
- Developed training materials for new staff on eligibility determination protocols and best practices.
- 3 years of State Knowledge of Gateway
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Sales Consultant
Farmers Furniture
Lyons, GA
02.2021 - 08.2023
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Conducted market research to identify new business opportunities.
- Generated daily reports on sales activities for management review.
- Resolved customer complaints and inquiries in a timely manner.
- Performed cold calls to prospective customers to introduce company offerings.
- Assisted in developing sales strategies and setting targets for different accounts.
- Worked with fellow sales team members to achieve group targets.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
Stocker Associate
Walmart
Vidalia, GA
12.2017 - 02.2021
- Received and unpacked merchandise from vendors.
- Inspected and stocked shelves with products.
- Maintained accurate inventory records in the store database system.
- Assisted customers in locating products on store shelves.
- Executed price changes, markdowns, and promotions according to company standards.
- Cleaned up spills and other messes on sales floor as needed.
- Collaborated with team members to complete tasks quickly and efficiently.
Customer Service Supervisor
BiLo Foods
Vidalia, GA
05.2016 - 12.2017
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Maintained accurate records of customer interactions for future reference.
Correctional Officer
Core Civic
Alamo, GA
06.2016 - 02.2017
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
Customer Service Representative
InstaLoan
Vidalia, GA
11.2014 - 11.2015
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
Cashier
Walmart
Vidalia, GA
11.2010 - 04.2013
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
Education
Some College (No Degree) - Business Administrative Technology
Southeastern Technical College
Vidalia, GAHigh School Diploma -
Toombs County High School
Lyons, GA05-2007
Skills
- Product and Service Knowledge
- Public assistance
- Documentation and paperwork
- Record keeping
- Data entry
- Effective communication skills
- Microsoft office
- Telephone etiquette
- Documentation and reporting
Timeline
Eligibility Specialist
Candler County Department of Family Children Services
12.2023 - Current
Sales Consultant
Farmers Furniture
02.2021 - 08.2023
Stocker Associate
Walmart
12.2017 - 02.2021
Correctional Officer
Core Civic
06.2016 - 02.2017
Customer Service Supervisor
BiLo Foods
05.2016 - 12.2017
Customer Service Representative
InstaLoan
11.2014 - 11.2015
Cashier
Walmart
11.2010 - 04.2013
High School Diploma -
Toombs County High School
Some College (No Degree) - Business Administrative Technology
Southeastern Technical College
Education and Training
other,other
I was awarded 2 Peach Stars from Fellow Co Workers
I work well with my other Team Members. that they thought i deserved a star.