Kira Cazador De Luna
Topeka,Kansas
Summary
Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Committed and hardworking [Job Title] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
2
2
years of professional experience
Work History
Eligibility Specialist
Marion All Star
Topeka, KS
11.2022 - 01.2023
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Assisted clients with accurate eligibility form, application and document completion.
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.
- Engaged wider departments in accurate, timely paperwork completion.
- Assisted clients with completion of applications and paperwork.
- Resolved discrepancies with client applications to verify eligibility.
- Communicated with people from various cultures and backgrounds on application process.
- Established databases to track, analyze and automate eligibility application processes.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Processed and certified documents for accuracy and compliance with government regulations.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Housekeeper
Hyatt
Topeka, KS
09.2022 - 11.2022
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Changed bed linens and collected soiled linens for cleaning.
- Handled requests for extra linens, toiletries and other supplies.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Operated electronic backpack vacuums and floor sweepers.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Returned emptied garbage receptacles to proper locations.
- Dusted picture frames and wall hangings with cloth.
- Polished fixtures to achieve professional shine and appearance.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Cashier
Haag Oil
Topeka, KS
03.2021 - 07.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Upsold additional products and services to customers, increasing revenue.
- Restocked and organized merchandise in front lanes.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Set up new sales displays each week with fresh merchandise.
- Handled cash with high accuracy and took care to check bills for fraud.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Operated cash register to record transactions accurately and efficiently.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Tallied cash drawer at beginning and end of each work shift.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Identified and resolved discrepancies and errors in customer accounts.
- Worked with floor team and managers to meet wide range of customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Welcomed customers and helped determine their needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Clay Center Community High School
Clay Center, KS05.2018
Skills
- Administrative Support
- Constructive Feedback
- Data Entry
- Information Updates
- Crisis Situations
- Telephone Etiquette
- History Verification
- Reference Checking
- Team Meetings
- Product Knowledge
- Customer Interaction
- Active Listening and Communication
- Documentation
Timeline
Eligibility Specialist
Marion All Star
11.2022 - 01.2023
Housekeeper
Hyatt
09.2022 - 11.2022
Cashier
Haag Oil
03.2021 - 07.2021
High School Diploma -
Clay Center Community High School