Wesley Jefferson
Auburn HIills,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Eligibility Specialist
State Of Michigan Department Of Health And Human Services
07.2016 - Current
- Resolved discrepancies with client applications to verify eligibility.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Processed and certified documents for accuracy and compliance with government regulations.
- Assisted clients with accurate eligibility form, application and document completion.
- Interviewed applicants and explained scope of different available benefits.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Devised and implemented strategies to streamline eligibility verification processes.
- Facilitated information and resource exchanges with external agencies to progress client applications.
Warehouse Specialist
Apollo America
03.2015 - 07.2016
- Packaged items for safe shipment and protection from damage in transit.
- Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
- Loaded and unloaded items from and to shipping containers and vessels.
- Helped keep inventory accurate by overseeing daily cycle counts.
- Supported safe operations of warehouse order fulfillment and restocking by securing items on pallets and shelves.
- Loaded and unloaded trucks by Hilo and pallet jack.
- Verified amount of items received in orders and cross-checked with invoices.
- Processed orders and reported to supervisory staff when stock dwindled.
- Coordinated receiving process and managed dock to efficiently unload trucks.
- Worked with logistics companies to facilitate products being shipped to customers in most cost-effective ways.
City Carrier Assistant
USPS, United States Postal Service
01.2015 - 03.2015
- Operated vehicles and equipment to transport packages and mail pieces.
- Planned and cased mail in sequence of delivery for designated route.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Worked closely with other employees in mail office and handled various administrative tasks.
- Collected deposits, payments and fees for mail services.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Monitored weather conditions regularly to adjust delivery routes accordingly.
Education
No Degree - Real Estate
Middleton Real Estate Training
Troy, MI01.2016
Associate of General Studies - General Studies
Oakland Community College
Auburn Hills, MI05.2015
High School Diploma -
Pontiac High School
Pontiac, MISkills
- Microsoft Office
- Customer Satisfaction
- Interviewing
- Telephone Etiquette
- Administrative Support
- Customer Order Fulfillment
- Shipment Coordination
- Monthly Inventory
- Managing Fleet Vehicles
- Effective Communication Skills
- Eligibility Requirements
- Reading Comprehension
- Appointment Scheduling
- Application Reviews
- Operational Requirements
- Timely Processing
- Applicant Support and Service
- Budget Management
- Intakes and Assessments
- Daily Logs
- Forklift Operation
- Supporting Daily Living Needs
- Proficiency in Portable Scanners
- Address Management System (AMS)
- Payment Collection
- Critical Thinking
- Mail Handling
- Sorting and Labeling
Timeline
Eligibility Specialist
State Of Michigan Department Of Health And Human Services
07.2016 - Current
Warehouse Specialist
Apollo America
03.2015 - 07.2016
City Carrier Assistant
USPS, United States Postal Service
01.2015 - 03.2015
No Degree - Real Estate
Middleton Real Estate Training
Associate of General Studies - General Studies
Oakland Community College
High School Diploma -
Pontiac High School
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