Kelly Day
Presque Isle ,ME
Summary
Professional with strong background in eligibility assessment and client service. Skilled in analyzing applications, verifying information, and ensuring compliance with regulations. Known for effective teamwork, adaptability, and achieving results. Proficient in managing caseloads, problem-solving, and maintaining confidentiality with focus on accuracy and efficiency.
Overview
7
7
years of professional experience
Work History
Eligibility Specialist
State of Maine Dept of Health and Human Services
10.2024 - Current
- Full-time, 40 hours per week
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Communicated with people from various cultures and backgrounds on application process.
- Provided personalized assistance to applicants, guiding them through application process and improving overall experience.
Individual Taxpayer Specialist
Internal Revenue Service
08.2023 - 05.2024
- Full-time, 40 hours per week
- Followed all company policies and procedures to deliver quality work.
- Provided technical assistance and guidance to taxpayers in meeting Federal Tax obligations for individual income, excise, and employment taxes.
- Effectively communicated collection and examination processes to taxpayers.
- Skilled at assisting individuals with tax return preparation while offering clear explanations regarding potential outcomes and available options.
- Streamlined file organization through the effective use of a document management system, facilitating ease of access. Maintained positive relationships with staff and management.
Customer Service Representative
Versant Power
03.2020 - 12.2022
- Full-time, 40 hours per week, unlimited overtime
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer inquiries regarding utility rates, fees, charges, and all other account level questions.
- Updated customer records to reflect customer conversations, requests, and account activities
- Created acceptable pay plans and payment arrangements for customers to assist in avoiding power disconnection.
Ophthalmic Medical Technician
Northern Light Health
07.2017 - 08.2019
- Full-time, 40 hours per week
- Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
- Promoted eye health education by providing patients with informative materials on proper eyewear use, hygiene practices, and disease prevention strategies.
- Optimized clinical efficiency by calibrating ophthalmic instruments regularly to ensure accurate readings during exams.
- Streamlined office workflow by efficiently managing patient schedules, appointments, and medical records.
- Assisted in successful surgical procedures by providing attentive support to surgeons and maintaining a sterile environment.
- Participated in ongoing professional development opportunities to remain current on industry advancements related to ophthalmic technology and best practices in eye care services delivery.
Education
No Degree - Liberal Arts
Northern Maine Community College
Presque Isle, MESkills
- Data entry
- Effective communication skills
- Microsoft office
- Telephone etiquette
- Interviewing
- Documentation and reporting
- Application review
- Appointment scheduling
- Documentation and paperwork
- Proficiency in Microsoft Office Suite
- Confidentiality
- Attention to detail
Timeline
Eligibility Specialist
State of Maine Dept of Health and Human Services
10.2024 - Current
Individual Taxpayer Specialist
Internal Revenue Service
08.2023 - 05.2024
Customer Service Representative
Versant Power
03.2020 - 12.2022
Ophthalmic Medical Technician
Northern Light Health
07.2017 - 08.2019
No Degree - Liberal Arts
Northern Maine Community College
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