Rachel Salazar

Phoenix,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

years of professional experience

Work History

Eligibility Specialist

Maximus Federal

2022.11 - Current

Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Documented all communication with applicants and inputted information into system using IEDSS.
Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.

Canvassing Superintendent

SunUp America Solar

2022.02 - 2023.01

Managed complete construction process to maximize quality, cost-controls and efficiency.
Supported project coordination and smooth workflow by coordinating materials, inspections and contractor actions.
Directed Canvassing projects producing Sales by managing $800.00 weekly budget for satisfying commissions for each team of 6 individuals.

Call Center Agent

Iconic Results

2021.02 - 2022.11

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Recommended products to customers, thoroughly explaining details.
Received multiple positive reviews acknowledging dedication to excellent customer service.
Contributed to company achieving and holding industry-leading customer service ratings.

Education

Photographic, Film, And Video Technology

Maricopa Community Colleges - Glendale Community College

Glendale, AZ

Skills

Effective Communication Skills
Applicant Interviewing
Customer Satisfaction
Paperwork and Documentation
Telephone Etiquette
Administrative Support
Creative Solutions

Customer Accounts Management
Appointment Scheduling
Confidential Records Management
POS Systems
Team Meetings
Applicant Support and Service

Timeline