Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Salazar

Rachel Salazar

Phoenix,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Eligibility Specialist

Maximus Federal
11.2022 - Current
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Documented all communication with applicants and inputted information into system using IEDSS.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
  • Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.

Canvassing Superintendent

SunUp America Solar
02.2022 - 01.2023
  • Managed complete construction process to maximize quality, cost-controls and efficiency.
  • Supported project coordination and smooth workflow by coordinating materials, inspections and contractor actions.
  • Directed Canvassing projects producing Sales by managing $800.00 weekly budget for satisfying commissions for each team of 6 individuals.

Call Center Agent

Iconic Results
02.2021 - 11.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Recommended products to customers, thoroughly explaining details.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Contributed to company achieving and holding industry-leading customer service ratings.

Education

Photographic, Film, And Video Technology

Maricopa Community Colleges - Glendale Community College
Glendale, AZ

Skills

  • Effective Communication Skills
  • Applicant Interviewing
  • Customer Satisfaction
  • Paperwork and Documentation
  • Telephone Etiquette
  • Administrative Support
  • Creative Solutions
  • Customer Accounts Management
  • Appointment Scheduling
  • Confidential Records Management
  • POS Systems
  • Team Meetings
  • Applicant Support and Service

Timeline

Eligibility Specialist

Maximus Federal
11.2022 - Current

Canvassing Superintendent

SunUp America Solar
02.2022 - 01.2023

Call Center Agent

Iconic Results
02.2021 - 11.2022

Photographic, Film, And Video Technology

Maricopa Community Colleges - Glendale Community College

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Rachel Salazar