Angela Castellano
Houston,TX
Summary
Energetic Casino Dealer offering 20-year background operating and supervising poker table games. Comfortable working in fast-paced, noisy environment and standing for long periods of time. Expertise in cash and chip transactions, shuffling and diminishing table gaming discrepancies. Passionate about producing fun, exciting atmosphere to garner continued customer loyalty. Energetic Table Games Dealer experienced accurately and efficiently collecting payment of wagers. Personable with superior performance in fast-paced environments. Offering 20-year history of adhering to rules and regulations to deliver top-quality patron experiences while mitigating casino risk.
Overview
4
4
years of professional experience
Work History
Dealer
Paramount
05.2023 - Current
- Promoted dialogue between players to support positive customer experience and engaged individuals or groups in game-related conversations to verify understanding of rules and player expectations.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Answered players questions and resolved disputes to provide excellent customer service.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Learned and followed company procedures to maintain consistency and standards.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored players behavior, taking appropriate action against rule violations.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored game for potential security risk to protect operation and players.
- Inspected table games and equipment to confirm proper function.
- Enforced game rules to maintain fair paly and avoid disputes.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Controlled equipment such as roulette wheels to run games.
- Maintained rules for games and identified instances of cheating, notifying security team.
- Applied standard or special rules to games based on pre-agreed game rules.
- Received and documented patrons' wagers prior to beginning games.
- Trained new dealers in rules and operation of different games.
- Complemented player numbers to reach minimum levels for play of different games.
- Worked with dealer team to run larger games such as craps and baccarat.
Cashier
Pancho’s Meat Market
01.2023 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
Pit Boss
Casino Black
05.2019 - 10.2021
- Enforced safety rules and removed safety hazards while monitoring gaming floors.
- Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
- Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Trained, supervised and evaluated workers.
- Performed paperwork required for monetary transactions.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
- Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
- Monitored patrons for signs of compulsive gambling.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Contacted security department to discuss potential or confirmed illegal activities and cheating.
- Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
- Orchestrated staffing to support adequate disposition of dealers at monitored tables.
Education
6th Semester Engineering Industrial -
University Rafael Belloso Chacin
Maracaibo, Venezuela01.2010
Bachelor Of Applied Science -
San Francisco
San Francisco, Venezuela08.1989
Skills
- Game Rules and Regulations
- Personable and Friendly Communications
- Equipment Operations
- Observations and Evaluations
- Positive Customer Experience
Additional Information
- Punctual
- Kind
- Responsible
- Good Vocabulary
Languages
Ingles
Professional Working
Español
Native or Bilingual
Timeline
Dealer
Paramount
05.2023 - Current
Cashier
Pancho’s Meat Market
01.2023 - 03.2023
Pit Boss
Casino Black
05.2019 - 10.2021
6th Semester Engineering Industrial -
University Rafael Belloso Chacin
Bachelor Of Applied Science -
San Francisco