Angela Castellanos
Romeoville,IL
Summary
Background includes experience in customer service and team management, with a focus on maintaining high standards of operational efficiency. Conducted regular meetings to address performance issues and foster team collaboration, while also resolving conflicts effectively. Demonstrated strong communication skills through bilingual interpretation and coaching team members on food safety and customer engagement strategies. Maintained accurate sales records and shift reports, contributing to overall revenue enhancement and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Fat Ricky’s
Romeoville, IL
05.2022 - Current
- Conducted monthly team meetings to discuss performance issues and provide feedback.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Assisted with kitchen preparation during peak times as needed.
- Resolved conflicts among employees in an effective manner.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Volunteer
Romeoville Food Pantry
Romeoville, IL
05.2024 - Current
- Exhibited excellent communications and customer service relations skills.
- Collaborated with local organizations to provide food baskets to families in need.
- Managed food drives that collected nutritious meals for those facing food insecurity within the community.
Education
Certificate - CNA
Joliet Junior College
Joliet, IL01.2026
No Degree - Radiology
Joliet Junior College
Joliet, IL05.2029
High School Diploma -
Romeoville High School
Romeoville, IL05.2023
Skills
- Staff training
- Patient care
- Vital signs monitoring
- Bathing assistance
- HIPAA compliance
- Feeding assistance
- Basic life support
- Dressing assistance
- Patient transfers
- Customer service
- Inventory management
- Sales reporting
- Communication skills
- Shift management
- Bilingual interpretation
- Bilingual communication
- Time management
Accomplishments
I earned the seal of Bi-literacy in English and Spanish.
Certification
- CPR certified
- CNA license
Languages
Spanish
Native/ Bilingual
Timeline
Volunteer
Romeoville Food Pantry
05.2024 - Current
Restaurant Manager
Fat Ricky’s
05.2022 - Current
Certificate - CNA
Joliet Junior College
No Degree - Radiology
Joliet Junior College
High School Diploma -
Romeoville High School