ANGELA CASTILLO
San Francisco,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Timbri Hotel
San Francisco, United States
11.2024 - Current
- Managed daily front office operations, including reservations, room assignments, and billing accuracy. Ensured compliance with hotel policies and luxury brand standards.
- Acted as the primary point of contact for guest concerns, resolving issues swiftly to maintain high satisfaction and loyalty.
- Overseeing daily front desk operations, including check-ins, check-outs, and guest inquiries.
- Implementing strategies to improve guest satisfaction and streamline processes.
- Managing room inventory, coordinating with housekeeping, and optimizing occupancy rates.
- Ensuring compliance with hotel policies, safety regulations, and quality standards.
- Managed phone communications for efficient inter-departmental coordination.
- Resolved guest complaints promptly, maintaining exceptional customer satisfaction levels.
- Skilled in providing exceptional service to guests, and managing reservations.
Budtender
Firehouse
Turlock, CA
01.2024 - 11.2025
- Provided knowledgeable, friendly customer service in a fast-paced cannabis retail environment.
- Educated customers on products, including flowers, concentrates, edibles, and accessories, while following state regulations.
- Verified customer identification, and ensured compliance with age and purchase limits.
- Assisted customers in selecting products based on preferences, desired effects, and experience level.
- Processed cash and POS transactions accurately and efficiently.
- Maintained inventory accuracy, restocked displays, and labeled products correctly.
- Followed all safety, compliance, and store policies at all times.
- Kept the sales floor clean, organized, and welcoming.
- Collaborated with team members to meet daily sales goals and customer satisfaction standards.
Barista
Dutch Bros
Ceres
03.2023 - 01.2024
- Educated customers on COEE products and equipment, enhancing customer engagement and satisfaction.
- Served a variety of COEE drinks and pastries, leading to increased revenue through new customer attraction and upselling.
- Maintained inventory and equipment, ensuring a safe and appealing COEE bar environment.
- Developed promotional materials and social media graphics, boosting brand visibility.
- Managed customer relationships, providing personalized solutions to enhance loyalty.
Hair Stylist
Shear Glamour Salon
Modesto
07.2022 - 08.2023
- Maintained high service standards as a licensed Cosmetologist, establishing trust with a dedicated clientele.
- Executed innovative hair styling techniques, ensuring client satisfaction and enhancing salon reputation.
- Managed appointment scheduling and client records efficiently, optimizing workflow and service delivery.
- Conducted consultations to determine client preferences, providing tailored recommendations for hair care.
- Trained junior staff in best practices, promoting a collaborative and knowledgeable team environment.
Sales Associate
Cosmoprof
Modesto
02.2022 - 07.2022
- Delivered exceptional customer service by showcasing product features and benefits.
- Executed sales strategies to enhance revenue and streamline transaction processes.
- Organized and maintained an efficient inventory system to support operational needs.
- Developed promotional materials utilizing creative design skills for marketing campaigns.
- Cultivated strong client relationships through personalized service to ensure satisfaction.
Fulfillment Associate
Amazon Fulfillment Warehouse
Tracy
10.2019 - 06.2021
- Sorted packages accurately based on delivery routes and priority.
- Operated sorting machinery and technology safely and efficiently.
- Maintained a clean and organized workspace to enhance productivity.
- Collaborated with team members to achieve daily operational goals.
- Resolved issues promptly to minimize disruptions in workflow.
Food Server
Chilis
Modesto
01.2016 - 10.2019
- Provided exceptional beverage service and took food and drink orders.
- Maintained a clean work area and handled cash transactions.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Assisted in training new servers on POS systems and service protocols.
- Managed customer feedback to enhance service quality and dining experience.
Skills
- Cosmetologist
- POS systems
- Microsoft Office
- Customer satisfaction
- Time Management
- Productivity
References
- Anastasis Estrada, 4154714586, anastasis.estrada@marriott.com, Timbri Hotel
- Jordan Barnhisel, 5104676736, jordanbarnhisel96@gmail.com, Firehouse
- Cesar Verduzco, 2093313995, ceevee@icloud.com, Timbri Hotel
Timeline
Front Desk Receptionist
Timbri Hotel
11.2024 - Current
Budtender
Firehouse
01.2024 - 11.2025
Barista
Dutch Bros
03.2023 - 01.2024
Hair Stylist
Shear Glamour Salon
07.2022 - 08.2023
Sales Associate
Cosmoprof
02.2022 - 07.2022
Fulfillment Associate
Amazon Fulfillment Warehouse
10.2019 - 06.2021
Food Server
Chilis
01.2016 - 10.2019