Angela Castillo
Houston,TX
Summary
Healthcare professional with extensive experience in managing clinical settings, ensuring seamless operations, and optimizing patient care processes. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Key skills include operational management, team leadership, and patient care excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clinic Manager /Billing Manager
Neumed Modern Urgent Care & IV Therapy
Houston, TX
01.2022 - Current
- Managed daily operations of a busy medical practice, overseeing administrative staff and ensuring smooth workflow
- Implemented electronic health record (EHR) system, resulting in improved efficiency and accuracy of patient records
- Developed and implemented office policies and procedures to ensure compliance with HIPAA regulations
- Oversaw billing and coding processes, reducing claim denials by 80% through staff training and process improvements
- Collaborated with healthcare providers to optimize scheduling practices, resulting in reduced patient wait times
- Maintained inventory of medical supplies and equipment, coordinating orders to ensure availability for patient care
- Led recruitment efforts for administrative staff, conducting interviews, hiring top talent, and providing training as needed
- Managed employee schedules to ensure adequate coverage during peak hours while controlling labor costs
- Cultivated positive relationships with patients by addressing concerns promptly and providing exceptional customer service
- Liaised with insurance companies to verify coverage eligibility for patients prior to appointments or procedures
- Served as the primary point of contact for vendors, negotiating contracts and managing vendor relationships effectively
- Demonstrated strong leadership skills by motivating team members towards achieving departmental goals on time
- Instituted performance evaluation system for administrative staff, identifying areas for improvement and implementing targeted training programs accordingly
Insurance Specialist/ Surgery Coordinator
Smith Center -ENT and Facial Surgery
Houston, TX
09.2020 - 01.2022
- Scheduled surgeries
- Verified insurance
- Obtained authorizations for surgery & CT's as well as referrals for specialist office visit if required.
- Contacted patients to notify of any patient responsibility.
- Communicated with hospitals to make sure all patient demographics and all necessary information was received.
- Collected patient payments for surgery.
Billing Specialist/Front Desk
Texas Premier Physicians
Houston, TX
06.2019 - 07.2020
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
- Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
- Maintained an organized front desk area, including managing visitor logbooks and issuing visitor badges
- Assisted with guest inquiries, resolving issues promptly and efficiently to ensure guest satisfaction
- Scheduled appointments and maintained calendars for multiple staff members, optimizing time management
- Handled cash transactions accurately and securely, reconciling daily sales reports with minimal discrepancies
- Provided administrative support by preparing documents, organizing files, and handling correspondence
- Responded to email inquiries in a professional manner within established timelines
- Trained new front desk personnel on standard operating procedures and customer service protocols
- Streamlined check-out process by implementing automated billing system resulting in 90% decrease in errors
Billing Specialist
OB GYN Medical Center
Houston, TX
10.2010 - 05.2019
- Processed and submitted accurate and timely invoices for billing, ensuring compliance with company policies and procedures
- Reviewed billing data to identify discrepancies or errors, resolving issues promptly to minimize delays in payment processing
- Managed accounts receivable by tracking payments, following up on outstanding balances, and initiating collection efforts when necessary
- Collaborated with internal departments to resolve billing inquiries or disputes, providing excellent customer service and maintaining positive relationships
- Performed regular audits of billing records to ensure accuracy and completeness of financial data
- Implemented new billing software system, resulting in improved efficiency and reduced errors by 80%
- Developed standardized templates for invoices, streamlining the billing process and reducing time spent on manual entry tasks
- Generated monthly reports on key performance metrics such as invoice accuracy rate, average days outstanding, and collection rates
- Identified opportunities for process improvement within the billing department, implementing changes that resulted in 80% increase in productivity
- Collaborated with cross-functional teams to ensure proper coding of expenses for accurate client invoicing
- Provided training and guidance to new team members on billing processes and systems
- Researched complex billing issues or disputes, working closely with clients or vendors to reach satisfactory resolutions
- Monitored aging accounts receivable balances regularly, taking proactive measures to address overdue payments or delinquent accounts
Education
Medical Billing & Coding - Coding Certificate
The College of HealthCare Professions
High school diploma - undefined
Jefferson Davis High School
Houston, TXGED - undefined
Skills
- Customer service
- Microsoft Office
- Project management
- HIPAA
- Revenue cycle management
- Analysis skills
- EMR systems
- Microsoft Word
- Supervising experience
- Medicare
- ICD-10
- Healthcare management
- Computer skills
- ICD coding
- Office experience
- HCPCS
- Management
- ICD-9
- Microsoft Excel
- Team management
- Leadership
- Accounts receivable
- Medical billing
- Communication skills
- Microsoft Outlook
- Epic
- EHR systems
- Accounting
- CPT coding
Certification
- Medical Coding Certification
- Medical Billing Certification
Timeline
Clinic Manager /Billing Manager
Neumed Modern Urgent Care & IV Therapy
01.2022 - Current
Insurance Specialist/ Surgery Coordinator
Smith Center -ENT and Facial Surgery
09.2020 - 01.2022
Billing Specialist/Front Desk
Texas Premier Physicians
06.2019 - 07.2020
Billing Specialist
OB GYN Medical Center
10.2010 - 05.2019
High school diploma - undefined
Jefferson Davis High School
GED - undefined
Medical Billing & Coding - Coding Certificate
The College of HealthCare Professions