Craig King
Henderson
Summary
Operations and healthcare billing expert with a strong track record in resolving complex billing challenges and optimizing processes. Demonstrated leadership in cross-functional team environments, consistently achieving timely reimbursements and adherence to healthcare regulations. Exceptional customer service skills enhance client satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Clinic & Billing Specialist
Progyny Inc.
07.2024 - Current
- Processed and reconciled fertility treatment claims and billing transactions with exceptional accuracy.
- Verified insurance eligibility, authorizations, benefits, and coverage for members.
- Resolved denied or rejected claims by coordinating with internal departments and insurance carriers to ensure timely reimbursement.
- Educated members on insurance benefits, billing statements, and financial responsibilities while delivering compassionate customer support to enhance understanding.
- Partnered with Care Advocates and cross-functional teams to deliver a seamless member experience.
- Monitored billing workflows to streamline processes, minimize errors, and contribute to continuous improvement initiatives.
- Maintained compliance with healthcare regulations, company policies, and quality standards.
Auto Claims Adjuster
Farmers Insurance
Las Vegas
01.2023 - 07.2024
- Managed auto insurance claims from initial report through final resolution.
- Investigated claims, verified policy coverage, and determined liability.
- Coordinated inspections, vehicle repairs, and rental vehicles to expedite claim settlements.
- Reviewed endorsements and policy language to confirm claim eligibility and ensure accurate processing.
- Explained insurance policies, coverage decisions, and claims procedures to policyholders.
- Delivered high-quality customer service while achieving production goals and adhering to compliance standards.
HOA Research & Customer Support Specialist
Black Knight Financial Services
Houston
03.2018 - 01.2023
- Conducted research to gather homeowner association (HOA) information, enhancing mortgage servicing operations.
- Maintained accurate homeowner association databases, ensuring data integrity during high-volume data entry.
- Updated internal systems with current HOA contact and billing information.
- Reported delinquent, missing, or inaccurate HOA assessments.
- Managed documentation processing to ensure timely access to necessary information. requests through phone and email while maintaining excellent customer service.
- Delivered assignments punctually while adhering to quality standards.
Team Lead / Mortgage Loan Processor
Sutherland Global Services
Houston
10.2015 - 03.2018
- Processed FHA Streamline Refinance loans from application through closing.
- Reviewed loan documentation for completeness, accuracy, and regulatory compliance.
- Coordinated with loan officers, underwriters, and borrowers to facilitate timely loan closings.
- Maintained accurate loan records and documentation within mortgage processing systems.
- Identified workflow improvements, streamlining processes to boost operational efficiency and enhance customer satisfaction.
- Supervised, coached, and developed customer service representatives, enhancing service quality and customer satisfaction.
- Conducted performance reviews, quality audits, and one-on-one coaching sessions.
Education
High School Diploma -
Alexandria Senior High
Alexandria, LA12-2000
Skills
- Billing and claims
- Medical claims resolution
- Benefits coordination
- Coverage analysis
- Billing operations oversight
- Billing team coordination
- Process improvement
- Workflow optimization
- Quality assurance
- Data entry and documentation
- Customer service
- Patient support
- Claims expertise
- Healthcare expertise
- Cross-functional collaboration
- Stakeholder engagement strategies
- Conflict resolution
- Problem solving
- Time management and organization
- Microsoft Office proficiency
- Communication skills
Timeline
Clinic & Billing Specialist
Progyny Inc.
07.2024 - Current
Auto Claims Adjuster
Farmers Insurance
01.2023 - 07.2024
HOA Research & Customer Support Specialist
Black Knight Financial Services
03.2018 - 01.2023
Team Lead / Mortgage Loan Processor
Sutherland Global Services
10.2015 - 03.2018
High School Diploma -
Alexandria Senior High