Layla Simerly
Dumfries,VA
Summary
Accomplished Billing Director and Clinic Manager at Coach House Physical Therapy, adept in Collections Management and Medical Billing with a proven track record of enhancing revenue recognition policies. Leveraged Excel expertise and dynamic communication skills to mentor staff and resolve billing issues, significantly improving operational efficiency and client satisfaction.
Overview
13
13
years of professional experience
Work History
Billing Director and Clinic Manager
Coach House Physical Therapy
05.2022 - Current
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Demonstrated operational knowledge of Microsoft Office programs, with emphasis on Excel functions.
- Reviewed billing problems, researched issues, and resolved concerns.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
Baker
The Mad Batter's Pops
01.2016 - 11.2021
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Promoted business via social media to generate leads and maximize brand identity.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Operated and maintained bakery equipment, including ovens and mixers.
Receptionist
Custom Auction Service
03.2012 - 07.2015
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Occupational Associates Degree - Medical Billing And Coding
Laurus College
San Luis Obispo, CA06.2018
High School Diploma -
Visalia Charter Independent Study High School
Visalia, CA06.2010
Skills
- Collections Management
- Medical Billing
- Insurance Verification
- Web PT
- TheraBill
- HIPAA knowledge
- Excell and Microsoft office
- Outpatient Physical Therapy Billing and procedures
- ICD 10
Timeline
Billing Director and Clinic Manager
Coach House Physical Therapy
05.2022 - Current
Baker
The Mad Batter's Pops
01.2016 - 11.2021
Receptionist
Custom Auction Service
03.2012 - 07.2015
Occupational Associates Degree - Medical Billing And Coding
Laurus College
High School Diploma -
Visalia Charter Independent Study High School
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