ANGELA CERDA

Order fulfillment and shopping

Selected items, performed quality checks, and managed substitutions to ensure order accuracy and customer satisfaction

Staging and Organizing

Packed purchased items into bags for customer pickup to streamline order retrieval process

2.Temperature control

Managed order handover to ensure customer satisfaction

Brought orders out, loaded vehicles, and resolved issues to facilitate timely delivery and enhance customer experience

• Picked up and delivered restaurant orders, providing efficient service to customers.
• Verified order accuracy at pickup locations to minimize delivery errors. before leaving pickup locations.
• Accepted DoorDash delivery requests through the mobile app.

• Analyzed data and trends to identify areas for improvement in end-to-end supply chain process, enhancing operational effectiveness.
• Coordinated with internal departments to ensure proper handling and storage of materials according to safety regulations.
• Built strong relationships with vendors, suppliers, carriers, and other partners to streamline processes and maximize operational efficiencies.
• Collaborated with cross-functional teams to ensure on-time delivery of products, meeting customer requirements and optimizing service levels.
• Determined appropriate supply chain strategies to maximize customer satisfaction and on-time delivery.
• Provided guidance and support to junior members of the Supply Chain team to help them develop their skills.
• Managed daily operations by scheduling staff shifts, assigning tasks, and resolving issues, ensuring smooth workflow and team productivity.
• Maintained up-to-date records of inventories, orders, deliveries, returns, and other related activities.
• Determined appropriate equipment and staffing levels to load, unload, move, and store materials.
• Coordinated dispatch of truck drivers to various locations for timely product delivery.
• Achieved certification in operating forklifts to ensure safe material handling.
• Executed loading and unloading of customer trailers to facilitate timely deliveries.
• Printed customer load sheets for distribution to ensure accurate trailer loading. Distributing them and having trailers loaded for the next day so the customer can get their product.
• Processed customer requests by ordering or correcting products to meet their needs. to make sure they get the appropriate product.
• Inspected each trailer to verify correct products were loaded for customer delivery. to send to the customer.
• Assigning work duties for the staff for the next day.
• Loaded trailers designated for secondary markets with appropriate products for distribution.
• Assisted with production associate tasks to maintain workflow during peak times.

• Managed daily opening and closing procedures, including cash handling, and closing out registers at the end of the night making deposits ready for the next day
• Supervise staff members to ensure compliance with company policies and regulations.
• Resolved customer service escalations in-person and by phone, enhancing customer satisfaction and loyalty.
• Managed daily opening and closing procedures, including cash handling, and closing out registers at the end of the night, making deposits ready for the next day
• Assisted in quickly and effectively resolving issues between coworkers or customers, promoting a collaborative atmosphere.
• Provided superior customer service and maintained a professional attitude in all interactions with customers.
• Utilized interpersonal communication skills to successfully resolve customer complaints.
• Helped store management with recruiting, identifying talent for associate positions.
• Led and motivated team of sales associates, fostering a positive and customer-focused environment.
• Engaged in sales, inventory-taking, reconciling cash receipts, and performing services for customers.
• Processed customer payments efficiently at the point of sale; and merchandise returns.

• Counted cash in the register at start and end of each shift, accounting for errors and solving discrepancies.
• Processed credit card payments using point-of-sale terminal.
• Managed inventory and restocked shelves, ensuring merchandise availability for customers.
• Structured daily tasks to enhance workflow and efficiency. to maximize productivity and meet deadlines. to complete assigned tasks within deadlines.
• Performed routine cleaning of workstations to uphold hygiene standards. of workstations by performing routine cleaning tasks. including counters, displays, walls, floors.
• Followed established safety procedures while handling money or operating equipment.
• Provided excellent customer service by greeting customers and assisting with product inquiries.
• Processed credit card payments using a point-of-sale terminal.
• Welcomed customers with a friendly greeting to create a positive shopping atmosphere. and offered assistance to help find specific products.
• Managed inventory and restocked shelves to maintain appropriate availability of merchandise.
• Organized backroom areas for efficient product flow throughout the store.
• Enforced company return policy when processing refunds and returns, inspecting merchandise for wear or damage.
• Organized backroom areas to streamline product flow and enhance store efficiency.