Angela Chapa
Conroe
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Server
Ember
Houston
08.2024 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Managed food and drink orders efficiently during peak hours.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Maintained cleanliness and organization of dining area and service stations.
- Engaged with guests to enhance their dining experience through attentive service.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
Black Walnut Cafe
Conroe
10.2021 - 08.2024
- Provided excellent customer service in a fast-paced dining environment.
- Managed food and drink orders efficiently during peak hours.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Engaged with guests to enhance their dining experience through attentive service.
Lead Server/Trainer
Mama Juanita’s Mexican Restaurant
Conroe
05.2017 - 10.2021
- Trained new servers in customer service standards and menu knowledge.
- Identified process improvements that enhanced server efficiency.
- Assisted during peak times, ensuring consistent service quality.
- Assisted during peak times to maintain service quality at restaurants.
- Trained servers on menu items, enabling them to effectively answer customer questions.
Server
Blue Water Seafood
Houston
08.2012 - 05.2017
- Provided excellent customer service in a fast-paced dining environment.
- Upsold menu specials and beverages to increase sales opportunities.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
Server
Les Brothers Restaurant
Chicago
03.2009 - 08.2012
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Education
Associates Degree -
Cameron University
06.1995 - 01.1997
HS Diploma -
Birmingham High School
Skills
- Serving
- Food service
- Customer service
- Guest services
- Food safety
- Food handling
- POS operation
- Order management
- Cash handling
- Communication skills
Certification
- Food Handler Certification
- TABC Certification
Timeline
Server
Ember
08.2024 - Current
Server
Black Walnut Cafe
10.2021 - 08.2024
Lead Server/Trainer
Mama Juanita’s Mexican Restaurant
05.2017 - 10.2021
Server
Blue Water Seafood
08.2012 - 05.2017
Server
Les Brothers Restaurant
03.2009 - 08.2012
Associates Degree -
Cameron University
06.1995 - 01.1997
HS Diploma -
Birmingham High School