Angela Chism
Louisville,KY
Summary
Goal-oriented manager with distinguished experience in Retail industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
36
36
years of professional experience
Work History
Assistant Manager
Estee Lauder The Cosmetic Company Store
04.2021 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
Assistant Manager
Kate Spade
01.2020 - 04.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Cosmetics Department Manager
Von Maur
03.2013 - 01.2020
- Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
- Managed team of 23 associates in cosmetics department to achieve and maintain highest standards of customer service.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed and executed sales promotions and employee incentives.
Location Manager
Beauty First
05.2008 - 10.2012
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Utilized corporate database to develop, input and maintain product inventory.
- Review, evaluate and direct incoming correspondence.
- Established and tracked store sales goals.
- Developed, coordinated and participated in off-site promotional events.
- Exhibited excellent people skills during interaction with employees and customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Controlled store inventory and reviewed cash handling and operations reports.
Sales Advisor
Lia Sophia Jewelry
04.2004 - 07.2006
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Coordinated and conducted product events in Kentucky, Missouri and Tennessee.
- Recognized for sales and received monetary awards and prizes.
Payroll Clerk
Chism Service Irrigation
06.1995 - 07.2005
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Processed garnishments from creditors or government agencies to meet legal requirements of deducting money from employees' paychecks to pay off debts.
- Filed payroll taxes with appropriate government agencies by deadlines to minimize risk of penalties or fines.
- Completed payroll accurately and timely to meet employee expectations.
Office Manager
State Farm Insurance
06.1987 - 05.1989
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
- Performed office duties independently and insured operational continuity during agent's absence.
Education
GED -
Eastern High School
Louisville, KYSkills
- Customer Relationship Management
- Staff Training
- Customer Relations
- Staff Development
- Staff Supervision
- Time Management
- Customer Service and Satisfaction
- Employee Performance Evaluations
- Hiring and Training
- Managing Multiple Priorities
- Sales Reporting
- Money Handling
- Recruiting and Interviewing
- Scheduling and Coordinating
- Payroll Preparation
Timeline
Assistant Manager
Estee Lauder The Cosmetic Company Store
04.2021 - 02.2023
Assistant Manager
Kate Spade
01.2020 - 04.2021
Cosmetics Department Manager
Von Maur
03.2013 - 01.2020
Location Manager
Beauty First
05.2008 - 10.2012
Sales Advisor
Lia Sophia Jewelry
04.2004 - 07.2006
Payroll Clerk
Chism Service Irrigation
06.1995 - 07.2005
Office Manager
State Farm Insurance
06.1987 - 05.1989
GED -
Eastern High School
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