Angela Ciguenas
Houston,TX
Summary
Pre-physician assistant student with volunteering experience in healthcare and 5+ years of customer service and leadership in fast-paced environments.Skilled with patient-centered communication, adaptability, and collaboration. Basic Life Support (BLS) Certified.Seeking opportunities to gain hands-on patient care experience while supporting the clinical team and improving patient outcomes
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
Menchies Yogurt
Bellaire, Texas
07.2019 - 10.2022
- Supervised and supported a team of six employees, promoting a positive and productive work environment.
- Handled financial transactions and shift reports with accuracy, demonstrating attention to detail, and reliability.
- Promoted safety and cleanliness standards to ensure a healthy environment for customers and staff.
Barista
Starbucks
Houston, TX
10.2022 - 09.2024
- Delivered high-quality service to over 150 customers per shift, building strong interpersonal and communication skills that are transferable to patient care.
- Maintained organization and calm under pressure, ensuring efficiency during peak business hours.
- Addressed and resolved customer issues to promote customer satisfaction.
Barista
Day 6
Houston, Texas
12.2024 - 04.2025
- Provided exceptional customer service by engaging with customers and addressing needs.
- Collaborated with team members to ensure smooth operations during peak hours.
- Educated customers about menu items, promotions, and seasonal offerings.
Education
High School Diploma -
Harmony Science Academy
Houston, TX05-2020
Some College (No Degree) - Human Development (Pr-Pa track)
University of Houston
Houston, TXSkills
- Patient-centered communication and active listening
- Team collaboration and leadership
- Time management and multitasking
- Bilingual communication: English and Spanish
- Basic Life Support (BLS) certified
Certification
- Certified in Basic Life Support (BLS)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Volunteer Experience
Hospital Volunteer — Cardiovascular Unit
Texas Children’s Hospital, Houston, TX
Oct 2024 – Present
- Support pediatric patients and families by opening and supervising playroom activities to promote comfort and engagement.
- Assist staff with non-clinical tasks, ensuring smooth unit operations and patient-centered care.
- Developed patience, adaptability, and creativity through direct interaction with children in a clinical setting.
Timeline
Barista
Day 6
12.2024 - 04.2025
Barista
Starbucks
10.2022 - 09.2024
Shift Leader
Menchies Yogurt
07.2019 - 10.2022
High School Diploma -
Harmony Science Academy
Some College (No Degree) - Human Development (Pr-Pa track)
University of Houston
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