Angela Clark
Columbus,GA
Summary
My name is Angela Clark, and I am writing to express my interest in the position of Case Manager. I have over 24 years of professional experience, most importantly my time as an ICU registered nurse. My attached resume shows the highlights from my years of professional experience.
In my roles as an ICU nurse as well as a previous business owner/operator, I have developed a strong foundation of skills and knowledge applicable to many different roles. In particular, I bring strong customer service experience, leadership, and communication as well as critical thinking skills. I believe these strengths will add significant value to your organization.
Please be aware that there is a gap of 11 years in my employment history due to family and personal issues. However, I am confident that the experiences I have amassed in my previous roles will show that I will be an asset to the team. Moreover, my dedication and openness allow me to learn and contribute quickly in order to achieve shared organizational objectives.
Should you have any questions or require further information, please do not hesitate to contact me. I look forward to hearing from you.
Overview
1
1
Certification
23
23
years of professional experience
Work History
ClickList Associate
Kroger
Duluth, Georgia
07.2017 - 05.2019
- Facilitated customer order selection and fulfillment for grocery items.
- Processed online orders by retrieving items from storage area and packing them into bags according to grocery list.
- Ensured order accuracy, contributing to high customer satisfaction.
- Partnered with team to streamline order preparation processes, improving workflow efficiency.
- Operated handheld devices for efficient inventory tracking and order management.
- Delivered responsive customer service by addressing inquiries promptly via phone or email.
- Followed food safety guidelines when handling perishable goods such as dairy, meat, seafood.
- Adjusted to fast-paced environments during peak shopping times. to changing priorities during peak shopping times.
Registered Nurse-ICU
Gwinnett Medical Center
Duluth, Georgia
08.2006 - 12.2014
- Monitored patient vital signs and assessed health status in critical care unit.
- Administered medications and treatments per physician orders and protocols.
- Managed medication administration and monitored patient responses effectively.
- Led unit staff in delivering high-quality patient care during shifts. and promoted quality care for diverse patients.
- Provided direct patient care, including assessments and treatments, to a variety of patients.
- Conducted daily rounds to assess patient conditions, evaluate progress towards goals, and document changes in status or plan of care.
- Supervised nursing staff, ensuring adherence to protocols and delivery of quality patient care.
- Collaborated with interdisciplinary team to develop comprehensive care plans.
- Coordinated communication between physicians and other healthcare professionals regarding patient care.
- Coordinated patient admissions, transfers, and discharges with medical teams.
- Responded quickly to emergent situations such as cardiac arrest or respiratory distress.
- Organized and delegated tasks during rapid response and high-pressure code situations.
- Trained new nurses on procedures, policies, and patient care standards.
- Served as a preceptor for new nurses by providing orientation to unit policies and procedures, coaching on clinical skills, and mentoring on professional development issues.
- Built and maintained strong working relationships between nursing department and other disciplines.
- Implemented infection control measures to promote a safe healthcare environment.
- Educated patients, caregivers and families on diagnoses, treatment and disease prevention.
- Oversaw medication administration, monitored distribution and documented responses.
- Audited patient charts in real-time, verifying accuracy and completion of information.
- Evaluated patient outcomes against established standards of care.
- Implemented safety protocols when administering medications or performing treatments.
- Participated in quality improvement initiatives, enhancing adherence to best practice standards within the unit.
- Collaborated with other departments such as pharmacy, laboratory services, physical therapy, to ensure proper delivery of services.
- Delegated tasks appropriately among staff members according to their qualifications.
- Collaborated with other departments such as pharmacy, laboratory services, physical therapy, to ensure proper delivery of services.
Pre-K Assistant Teacher
Discovery Point
Suwanee, Georgia
08.2000 - 05.2002
- Assisted lead teacher in developing engaging lesson plans for young children.
- Facilitated daily activities to promote social, emotional, and cognitive development.
- Supported classroom management by maintaining a positive and inclusive environment.
- Collaborated with parents to discuss student progress and address concerns, fostering strong home-school partnerships.
- Organized educational materials and resources for various learning activities.
- Monitored student behavior and provided guidance during playtime and group activities.
- Implemented safety protocols to ensure a secure learning environment for children.
- Participated in staff meetings to discuss curriculum enhancements and best practices.
- Maintained classroom discipline according to school guidelines while encouraging good behavior among students.
- Collaborated with other teachers in planning field trips that are both educational and fun for the children.
- Assisted with daily routines such as toileting, napping time, and dressing up.
- Conducted assessments on student progress, providing insights to lead teacher and parents to support individual learning needs.
- Assisted with the development of cognitive, physical, emotional and social skills of pre-kindergarteners through creative play and hands-on activities.
- Supervised students while they were playing outdoors, ensuring their safety at all times.
- Encouraged problem-solving skills among students by using interactive activities during lessons.
- Helped develop a safe classroom environment where students feel secure and comfortable.
- Created a positive learning environment for the students by displaying enthusiasm for teaching.
- Demonstrated knowledge of child growth and development principles when working with pre-K aged children.
- Enforced rules consistently without compromising the respect for each child's individual rights.
- Engaged in meaningful conversations with parents about their child's progress in order to build strong relationships between home and school.
- Fostered an atmosphere conducive to learning by providing a supportive yet structured environment for children.
- Monitored children's eating habits and ensured they ate nutritious meals.
- Implemented strategies to manage challenging behaviors, promoting a positive classroom environment and enhancing student engagement.
- Participated in professional development workshops related to Early Childhood Education topics.
- Developed engaging story time sessions to encourage language development among young learners.
- Provided individual attention to each student, helping them with their academic and social needs.
- Attended parent conferences regarding the progress of their child in order to ensure success in learning objectives.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Organized educational games and activities to help children learn basic concepts such as numbers, letters, colors.
- Maintained clean, well-kept classroom to encourage children to create, explore and play with confidence.
- Ensured safety and cleanliness of play environment through constant supervision.
- Kept accurate daily records of children's activities, behaviors, meals, and naps.
Owner/Operator
Discovery Point
Suwanee, Georgia
05.1996 - 05.2000
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Built long-term customer relationships through exceptional service and proactive issue resolution.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Developed targeted marketing strategies that enhanced revenue and increased brand visibility.
- Established pricing models that balanced competitiveness with profitability goals.
- Identified potential risks associated with operations in order to minimize liabilities.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Provided leadership support for team members through coaching and mentorship programs.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Observed safety protocols and driving laws to maximize road and personnel safety.
- Performed thorough inspections of vehicles to ensure safety and functionality. before and after every trip and performed minor repairs to keep truck functional.
- Managed daily operations of early childhood education center.
- Developed and implemented engaging educational programs for children.
- Oversaw staff recruitment, training, and performance evaluations.
- Ensured compliance with state regulations and licensing requirements.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Facilitated communication between parents and staff to address concerns.
- Maintained budgets and financial records for operational efficiency.
- Organized community outreach events to raise awareness of center activities and strengthen community ties.
- Evaluated program effectiveness through feedback and assessments.
- Performed thorough inspections of vehicles to ensure safety and functionality. before and after every trip and performed minor repairs to keep truck functional.
Education
Associate of Science - Nursing
Georgia Perimeter College
Lawrenceville, GA05-2006
Skills
- Goal achievement
- Critical care expertise
- Electronic health records
- Care plan development
- Team collaboration
- Clinical assessment
- Time management
- Effective communication
- Problem solving
- Quality improvement initiatives
- Conflict resolution
- Leadership skills
- Customer service
- Patient education and counseling
- Intake and discharge
- Managing deadlines
- HIPAA education
- Acute care expertise
- Health care consultation
- Procedure preparations
- Clinical information system management
- Family and patient support
- Patient relations
- Patient reaction monitoring
- Geriatric treatment
- Patient assessment
- Unit administration
- Health screening
- Palliative care awareness
- Culturally-sensitive care
- Patient evaluation
- Lab result interpretation
- Health and wellness expertise
- Family advocacy
- Nursing plan development
- Treatment Planning
Certification
- Registered Professional Nurse - eNLC
- BLS
Accomplishments
- Daisy Award recipient
- Top preceptor
- Customer Service
- Critical Care
- Patient Care
Timeline
ClickList Associate
Kroger
07.2017 - 05.2019
Registered Nurse-ICU
Gwinnett Medical Center
08.2006 - 12.2014
Pre-K Assistant Teacher
Discovery Point
08.2000 - 05.2002
Owner/Operator
Discovery Point
05.1996 - 05.2000
Associate of Science - Nursing
Georgia Perimeter College