Angela Clemensen

I own my own business and do this part time while I am in school to better my future. I am looking for a customer service role that allows me to grow into my field of study.

• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Demonstrated high level of customer service to increase retention and satisfaction.
• Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.

• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Coached employees through day-to-day work and complex problems.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.