Angela Coffee
Fort Worth,Texas
Summary
Detail-oriented unit secretary and customer experience coordinator with healthcare, patient coordination, scheduling, and records management experience. Brings strong Epic charting, office support, and staff training skills that support efficient operations, clear communication, and positive patient and customer interactions. Reliable healthcare and front-end support professional with a background in patient scheduling, records management, Epic charting, and customer service. Supports smooth unit operations through organized communication, supply management, and staff training that help improve service quality and workflow consistency.
Overview
3
3
years of professional experience
Work History
Customer Experience Coordinator
TJX Company
11.2023 - Current
- Delivered high customer satisfaction by effectively communicating with customers, addressing concerns, and promoting loyalty programs. Additionally, I strive to model exceptional customer service and encourage positive interactions with both customers and colleagues. Led and trained front end associates to provide prompt and courteous service by assigning tasks and managing coverage and breaks. Encouraged honesty among team members to build trust, integrity, safety, and confidentiality within the store.
- Coordinated TJX customer service workflows across front-end, fitting room, and sales floor
- Supported store associates with service standards and customer issue resolution
- Monitored queue activity and redirected coverage during busy store periods
Unit Secretary
Texas Health Fort Worth Hospital
11.2025 - Current
- Coordinated scheduling of appointments and consultations with healthcare providers to optimize patient care
- Maintained, filed, and organized patient records while collaborating with other departments to enhance care coordination
- Handled incoming phone calls to ensure efficient communication and patient support
- Assisting patients when they arrive at the department for care
- Managing office and medical supplies for the department
Education
Certificate - Pharmacy Technician
Tarrant County College
Fort Worth, TX11-2026
B.A. - Human Resource Management
Judson University
Rockford, Illinois05-2013
Associate of Arts - Business Administration
Rockford Business College
Rockford, Illinois06-2009
Skills
- Medication dispensing
- Experienced in using Epic
- Knowledgeable in Microsoft word
- Pharmacy terminology
- Epic charting
- Patient coordination
- Customer service
- Microsoft Excel
- Employee training
- Scheduling appointments
- Records management
Timeline
Unit Secretary
Texas Health Fort Worth Hospital
11.2025 - Current
Customer Experience Coordinator
TJX Company
11.2023 - Current
Certificate - Pharmacy Technician
Tarrant County College
B.A. - Human Resource Management
Judson University
Associate of Arts - Business Administration
Rockford Business College