Summary
Overview
Work History
Education
Skills
Timeline
Generic

MELINA SANTILLAN

Pompano Beach

Summary

Experienced FL State Registered Pharmacy Technician with a dedication to fostering positive connections with patients and clients. Known for meticulous attention to detail and unwavering commitment to upholding stringent quality assurance and control measures throughout prescription fulfillment processes. Demonstrated success in building lasting relationships and ensuring optimal patient care in fast-paced healthcare environments.

Overview

11
11
years of professional experience

Work History

Customer Experience Associate

Barnes & Noble
09.2024 - Current
  • Delivered personalized support to customers, answering questions, handling concerns, and providing expert recommendations.
  • Resolved complaints and issues efficiently, often turning upset customers into loyal patrons through clear communication and empathy.
  • Maintained a welcoming store atmosphere by managing displays, organizing stock, and supporting team members during peak hours.
  • Adapted quickly to shifting responsibilities and trained new employees on delivering consistent, high-level service.

Pharmacy Technician & Customer Liaison

Walgreens
11.2020 - 01.2025
  • Interfaced with hundreds of patients weekly, handling time-sensitive and sensitive medical concerns with professionalism and compassion.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained patient trust and privacy by strictly following HIPAA and confidentiality regulations.
  • Entered and processed patients' prescriptions into internal system.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Customer Service Assistant

Publix Supermarkets
04.2014 - 08.2019
  • Handled daily customer interactions, including returns, product questions, and escalated complaints, maintaining a calm, solution-focused approach.
  • Empowered team members by training them in customer service best practices and point-of-sale systems.
  • Efficiently resolved billing discrepancies and product issues, ensuring each customer left satisfied.
  • Recognized for creating a positive, respectful shopping environment through consistent service and support.

Sales Lead / Key Holder

Bath & Body Works
01.2018 - 01.2019
  • Led a high-performing team to exceed sales targets and provide seamless customer service during peak hours.
  • Acted as manager on duty, handling escalations, difficult customers, and operational issues with professionalism and poise.
  • Built strong customer relationships by offering tailored product suggestions and following up on concerns.
  • Recognized as top seller for outstanding sales and customer satisfaction contributions.

Education

Certificate - Pharmacy Technician Program

Broward College
Fort Lauderdale, FL
05-2026

High School Diploma -

Northeast High School
Oakland Park
06-2017

Skills

  • Proper labeling
  • Drug safety
  • Medication labels
  • Updating medication histories
  • Stocking shelves
  • Medication dispensing
  • Pharmaceutical calculations
  • Sterile technique
  • Pharmacy operations
  • Adaptability and flexibility
  • Calm demeanor
  • Critical thinking

Timeline

Customer Experience Associate

Barnes & Noble
09.2024 - Current

Pharmacy Technician & Customer Liaison

Walgreens
11.2020 - 01.2025

Sales Lead / Key Holder

Bath & Body Works
01.2018 - 01.2019

Customer Service Assistant

Publix Supermarkets
04.2014 - 08.2019

Certificate - Pharmacy Technician Program

Broward College

High School Diploma -

Northeast High School

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