Angela Coffman

• Managed Maco Management Co., Inc. residential properties and daily site operations.
• Oversaw leasing, renewals, and resident move-in move-out processes.
• Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
• Reviewed rent payments, delinquencies, and account records.
• Handled resident concerns and lease violations professionally.
• Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
• Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
• Coordinated maintenance requests with vendors and maintenance staff.
• Managed all maintenance requests from tenants in a timely manner.
• Inspected properties regularly to identify deficiencies and schedule repairs.
• Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
• Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
• Ensured that all rent payments were collected on time by following up with delinquent tenants.
• Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
• Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
• Prepared property reports, budgets, and office paperwork.
• Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.

• Greeted patients and visitors in a courteous and professional manner. Created a positive first impression for patients and visitors upon arrival.
• Handled high volume of incoming calls, providing exceptional customer service to patients and families.
• Responded to patient inquiries regarding billing or financial matters.
• Verified insurance eligibility and coverage before appointments and admissions.
• Scheduled and confirmed patient appointments and consultations.
• Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
• Collected patient demographics and updated records in electronic systems.
• Collected co-pays and other payments from patients at the time of service.
• Obtained authorizations for services and procedures through payer portals.
• Explained forms, policies, and billing steps for patients and families.
• Resolved registration questions and route concerns to appropriate hospital staff.
• Supported emergency department registration during peak times, ensuring rapid patient processing.
• Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Transmitted medical records and other correspondence by mail, email, or fax.
• Scanned documents into an electronic medical records system.
• Maintained compliance with Jacksonville Memorial Hospital privacy and documentation standards.
• Applied HIPAA privacy and security regulations while handling patient information.
• Prepared daily reports on registration activities, highlighting areas for improvement.
• Prepared reports, invoices, letters, or medical records using word processing, spreadsheets, or other software applications.
• Performed bookkeeping duties, preparing and sending financial statements or bills.
• Actively participated in team meetings and training sessions.
• Supported internal departments by fulfilling specific requests.
• Scheduled visits and coordinated registration details with clinical departments.

I have worked in many different departments during my time of employment at JMH. Mostly Emergency Room. The only reason I moved to Registration is to be able to work the day shift and not work weekends.

• Verified voter registration and identification at Greene County Court House polling site
• Issued ballots and explained voting procedures to voters
• Set up polling equipment and organized election materials
• Monitored voting area to ensure compliance with county election rules, contributing to fair election practices
• Assisted voters with forms and ballot instructions
• Recorded voter check-in information using election logbooks
• Secured ballots and handled sensitive election documents
• Monitored polling locations for adherence to voting regulations.
• Resolved issues that arose during election day to maintain orderly voting and enhance voter experience.
• Prepared reports summarizing activities conducted on election day.
• Informed candidates and political parties of the results after polls closed.
• Assisted in the development of election-related materials and documents.
• Supervised distribution of ballots prior to opening polls.
• Ensured accuracy of voter registration information.
• Maintained a secure environment within the polling place.
• Collaborated with Election Judges to facilitate efficient operation of the voting process, ensuring timely service for voters.
• Resolved disputes between voters, candidates, and political parties in accordance with state law.
• Reported any suspicious activity observed during the course of the election day.
• Conducted post-election audits to comply with state law.
• Facilitated operations for assigned precinct to ensure efficient election processes.

• Assisted Edgewood Manor Retirement Home residents with daily personal care routines
• Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
• Transferred residents safely using mobility aids and proper lifting techniques
• Supported meal service and feeding assistance in retirement home dining areas
• Encouraged residents to participate in activities of daily living to enhance personal dignity.
• Improved patient outlook and daily living through compassionate care.
• Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
• Responded calmly to resident needs and family questions with compassion
• Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
• Maintained clean, organized resident rooms and common living spaces
• Accompanied clients to social events such as movies or plays.
• Guided new caregivers on Edgewood Manor Retirement Home care procedures
• Ensured compliance with all applicable laws, regulations and standards governing home health care services.
• Built strong and trusting rapport with clients and loved ones.