Angela Coker
San Antonio
Summary
Friendly and highly organized customer service professional with extensive experience in client relations, records management, scheduling, and administrative support. Proven ability to manage high call volumes, maintain accurate records, and provide compassionate assistance to clients in fast-paced environments. Seeking a Veterinary Receptionist position where strong communication skills, attention to detail, and commitment to excellent service can support veterinary staff and pet owners.
Overview
28
28
years of professional experience
Work History
Real Estate Sales Agent
Epique Realty, LLC
01.2019 - Current
- Provide high-level customer service while assisting clients with complex paperwork.
- Manage client communications via phone, email, and in-person meetings.
- Maintain detailed records and coordinate appointments and showings.
- Coordinate with lenders, inspectors, and title companies to complete transactions.
Records Management Associate
Goodwill Industries
01.2014 - 01.2019
- Maintained official personnel files for Air Force civilian employees.
- Reviewed, scanned, coded, and uploaded documents into electronic systems.
- Assisted customers requesting records while maintaining strict confidentiality.
- Recognized for accuracy, efficiency, and excellent service.
Leasing Consultant
C.K. Property
01.2009 - 01.2014
- Primary contact for prospective and current residents in a busy leasing office.
- Answered high call volumes and scheduled tours and appointments.
- Maintained resident files and processed applications and lease paperwork.
Substitute Teacher
Schertz-Cibolo-Universal City ISD
01.2007 - 01.2009
- Managed classrooms across K-12 grade levels and maintained organized environments.
- Recognized for reliability and professionalism by administrators.
NAI Rohde Realty
Commercial Real Estate and Development
San Antonio
04.1998 - 08.2001
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed executive calendars and scheduled appointments efficiently.
- Coordinated travel arrangements and itineraries for senior leadership.
- Prepared meeting agendas and recorded minutes for strategic discussions.
- Facilitated communication between departments to streamline operations.
- Organized company events and team-building activities for staff engagement.
- Maintained confidential documents and handled sensitive information securely.
- Assisted in project management tasks, ensuring deadlines were met consistently.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Monitored incoming emails and responded accordingly in a timely manner.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Coordinated meeting and work schedules for staff teams and executives.
Education
Southwest Texas State University - English (Journalism minor)
Southwest Texas State University
San Antonio College - Radio, Television & Film Technology
San Antonio College
Alamo Real Estate Institute - Texas Real Estate License
Alamo Real Estate Institute
Skills
- Customer Service
- Appointment Scheduling
- Multi-Line Phones
- Client Communication
- Records Management
- Data Entry
- Office Administration
- Conflict Resolution
- Team Collaboration
- Confidential Records Handling
- Contract negotiation
Timeline
Real Estate Sales Agent
Epique Realty, LLC
01.2019 - Current
Records Management Associate
Goodwill Industries
01.2014 - 01.2019
Leasing Consultant
C.K. Property
01.2009 - 01.2014
Substitute Teacher
Schertz-Cibolo-Universal City ISD
01.2007 - 01.2009
NAI Rohde Realty
Commercial Real Estate and Development
04.1998 - 08.2001
Southwest Texas State University - English (Journalism minor)
Southwest Texas State University
San Antonio College - Radio, Television & Film Technology
San Antonio College
Alamo Real Estate Institute - Texas Real Estate License
Alamo Real Estate Institute