Professional Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline

Angela Coleman

Watchtower Security
St. Louis,MO
1
Language
8
years of professional experience

Strategic Portfolio Relationship Executive with a proven history of driving revenue preservation and cross-functional alignment. Resolves complex service dynamics and mitigates account risk while executing scalable retention frameworks. Committed to enhancing service delivery, fostering executive trust, and maximizing portfolio value in high-growth environments.

Work History

Account Manager

2 Years 11 Months
Watchtower Security | 09.2023 - Current
  • Managed and retained a dedicated portfolio of key accounts, serving as the primary relationship owner across all client stakeholders to drive long-term adoption and satisfaction.
  • Engineered customized engagement and retention strategies based on unique client risk profiles, operational needs, and business priorities.
  • Proactively monitored account health indicators and intervened at early sign of risk, minimizing churn and safeguarding contract revenue.
  • Executed full-lifecycle account management—from leading post-signature onboarding with cross-functional teams to guiding mid-contract optimizations and securing renewals.
  • Identified expansion and upselling opportunities by analyzing client utilization metrics, industry trends, and operational challenges to present tailored solution recommendations.

Sales Associate

5 Years 5 Months
Aldi | 04.2018 - 09.2023
  • Delivered prompt, knowledgeable customer support to efficiently resolve shopper inquiries, build lasting rapport, and drive repeat store visits.
  • Maintained optimal inventory levels through disciplined daily shelf replenishment, stock monitoring, and alignment with peak shopper demand.
  • Enforced strict Quality Assurance protocols, executing First-In, First-Out (FIFO) date rotations to guarantee product freshness and safety.
  • Upheld high operational and sanitation standards, ensuring full compliance with health, safety, and department cleanliness guidelines.

Education

Bachelor of Arts - Communications

University of Missouri-St. Louis | St. Louis, MO | 05-2023
  • Achieved consistent academic excellence by earning placement on the Dean’s List for multiple semesters, demonstrating a strong commitment to scholastic achievement
  • Member of Phi Theta Kappa Honor Society

Associate of Arts

St. Charles Community College | St. Charles, MO | 05-2020

Skills

Account management
Relationship building
Customer service
Cross-functional collaboration
Teamwork and collaboration
Organization
Flexibility

LANGUAGES

ASL | Elementary

Timeline

Account Manager

Watchtower Security
09.2023 - CurrentRead More

Sales Associate

Aldi
04.2018 - 09.2023Read More

University of Missouri-St. Louis

Bachelor of Arts from Communications
Read More

St. Charles Community College

Associate of Arts
Read More
Angela Coleman