Angela Coleman
Spring,TX
Summary
Dynamic professional with extensive experience at Amazon, excelling in problem resolution and team leadership. Proven track record in training and development, enhancing inventory accuracy and customer satisfaction. Proficient in Microsoft Office, with a keen attention to detail and strong organizational skills, driving operational excellence and fostering a collaborative work environment.
Overview
25
25
years of professional experience
Work History
ISS Problem Solve
Amazon
Houston, TX
2025.05 - Current
- Resolved complex problems related to stock management and logistics challenges.
- Analyzed inventory discrepancies to identify root causes and implement solutions.
- Performed root cause analysis to identify and address ICQA problems.
- Utilized warehouse management systems for tracking and reporting inventory accuracy.
- Trained team members on effective problem-solving techniques for inventory issues.
- Reviewed customer feedback regarding product quality, investigated complaints, and recommended solutions.
ICQA Problem Solve
Amazon
2020.10 - Current
- Trained new employees on ICQA standards and best practices, enhancing adherence to quality protocols.
- Corrected defects reported by counters, ensuring delivery of defect-free items to customers.
- Verified correct ASINs on items to ensure proper customer compensation.
- Participated in physical inventory counts to support accuracy of inventory data.
ICQA Count
Amazon
2017.08 - Current
- Counted inventory accurately to maintain stock levels and ensure proper item placement for customer access.
- Inspected items to verify acceptable condition prior to sale to customers.
- Reported item defects to enable prompt corrections and maintain quality standards.
ICQA Ambassador
Amazon
2017.01 - Current
- Trained newly hired top talent to fill key positions and maximize productivity.
- Assessed employee performance to identify training needs, facilitating targeted development opportunities.
- Collaborated with management to align training programs with organizational goals.
- Evaluated training effectiveness through surveys and direct observations.
- Answered questions from new AAs, enhancing their understanding and integration into the team.
- Provided constructive feedback and positive reinforcement, fostering a supportive learning environment for trainees.
- To ensure they have the necessary KSA to be successful in the path.
ISS Problem solve Away team - SHV1
Houston
Shreveport, Louisiana
2026.05 - 2026.06
- Addressed customer inquiries using effective communication and problem-solving techniques, enhancing customer satisfaction.
- Made decisions and resolved issues using critical thinking and analytical skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Trained new employees on best practices for handling customer concerns, improving team capability and service quality.
- Processed tickets daily to maintain service efficiency. daily, ensuring timely processing of packages and uninterrupted service flow.
ICQA QHud Auditor
Amazon
2021.01 - 2023.06
- Conducted comprehensive audits to ensure compliance with company policies and regulations.
- Partnered with PA and AM to enhance quality performance metrics in ICQA.
- Coached AA on quality issues to enhance accuracy in inventory counts.
- Answered inquiries on quality and productivity standards to ensure compliance.
- Assisted PA with staffing for inventory counts to alleviate backlog.
Assistant Manager
Imagination Toys and Shoes
2018.01 - 2020.01
- Conducted training sessions for new team members to ensure proper onboarding and integration.
- Coordinated with Manager to plan and execute engaging events for kids in the store.
- Assisted customers in locating items to enhance their shopping experience.
- Arrived early to prepare store operations and ensure readiness before opening.
- Staging displays in different locations within the store.
- Prepared daily bank deposits.
Guest Service Team Lead
Target
2002.01 - 2004.01
- Coached team members on customer service techniques to enhance guest satisfaction.
- Supervised daily operations of 15 to 25 team members to ensure smooth workflow.
- Ensured schedule met daily staffing needs and filled any reported absences.
- Trained team members as cashiers, guest service associates and cart attendants
- Set up cash registers at the beginning of each shift. and close registers in all departments.
- Prepare team members' yearly reviews.
- Administered prizes for team member contests to boost morale and engagement.
- Supervised team members in setting POGs for endcaps at the registers.
Education
Bachelor of Arts - Business Administration And Management
Sam Houston State University
Huntsville, TX2002-01
Skills
- Inventory management
- Problem resolution
- Training & Development
- Organizational skills
- Team leadership
- Microsoft Office Suite
- Attention to detail
- Active listening
Timeline
ISS Problem solve Away team - SHV1
Houston
2026.05 - 2026.06
ISS Problem Solve
Amazon
2025.05 - Current
ICQA QHud Auditor
Amazon
2021.01 - 2023.06
ICQA Problem Solve
Amazon
2020.10 - Current
Assistant Manager
Imagination Toys and Shoes
2018.01 - 2020.01
ICQA Count
Amazon
2017.08 - Current
ICQA Ambassador
Amazon
2017.01 - Current
Guest Service Team Lead
Target
2002.01 - 2004.01
Bachelor of Arts - Business Administration And Management
Sam Houston State University