Miranda Glassey
Texas
Summary
Detail-oriented Amazon ICQA associate specializing in inventory reconciliation and root-cause defect analysis. Demonstrated success in reducing stock variances and conducting thorough research on complex inventory adjustments. Collaborated with operations teams to enhance warehouse quality and improve order fulfillment accuracy.
Overview
1
1
year of post-secondary education
3
3
years of professional experience
Work History
ISS & ICQA Problem Solve
Amazon.com Services LLC
10.2024 - Current
- Collaborated with ICQA area managers and process assistants to identify and resolve systemic root errors.
- Resolved inventory discrepancies with 98% accuracy, improving overall efficiency.
- Achieved average hourly count rate exceeding departmental expectations while maintaining high accuracy.
- Reduced item processing time by 25% in a high-volume fulfillment center.
- Investigate unidentifiable units, catalog defects, vendor fraud alerts, hazmat discrepancies, and recalled items.
- Resolved internal trouble tickets by collaborating with off-site support teams to improve response times.
Learning Ambassador
Amazon.com Services LLC
06.2025 - 01.2026
- Delivered safety and hands-on process training to new hires and transferred employees, ensuring effective onboarding and compliance with protocols.
- Ensured adherence to safety protocols among new hires to prioritize injury prevention.
- Acted as in-path mentor, addressing associates' inquiries to support their development and integration into the team.
- Conducted audits on trainee performance, offering targeted feedback to foster individual growth and improve overall training outcomes.
- Encouraged a learning environment to foster employee development and engagement.
Medical Assistant- Surgery Scheduler
Ledger Foot and Ankle Clinic
06.2023 - 01.2025
- Scheduled and coordinated 300 surgeries for 2024, ensuring efficient use of resources.
- Secured surgery authorizations by verifying patient information with insurance companies.
- Explained pre-operative procedures to patients.
- Facilitated surgeon requests through collaboration with surgical hardware representatives.
- Delivered administrative support at front desk, contributing to seamless daily operations.
SSD Associate
Amazon.com Services LLC
10.2023 - 10.2024
- Delivered pallets, cages, or carts of inventory to stow stations, ensuring timely restocking of shelves.
- Operated handheld scanners to manage inventory and accurately track shipments.
- Picked packages from conveyors and assigned them to appropriate routes.
- Received picking assignments via handheld scanner or computer displaying SKU locations.
- Maintained clean, safe work area with pallet jacks, supporting efficient workflow and safety compliance.
- Loaded and unloaded shipments while adhering to safety protocols and guidelines.
- Followed packing procedures to prepare goods for distribution accurately.
Education
CCMA- Certified Clinical Medical Assistant - Medical Assistant Certification
Temple Community College
Temple, Tx 08.2018 - 06.2019
High School Diploma/GED -
Cleburne High School
Cleburne05-2017
Skills
- Inventory management
- Inventory discrepancies
- Root cause analysis
- Issue resolution
- Workflow enhancement
- Quality assurance
- Problem solving
- Time management
- Task prioritization
- Team collaboration
- Surgery scheduling
- Record and file management
- MS office
- MS Sharepoint
- Excel
- Quip
Certificates And Licenses
CCMA, NHA
Timeline
Learning Ambassador
Amazon.com Services LLC
06.2025 - 01.2026
ISS & ICQA Problem Solve
Amazon.com Services LLC
10.2024 - Current
SSD Associate
Amazon.com Services LLC
10.2023 - 10.2024
Medical Assistant- Surgery Scheduler
Ledger Foot and Ankle Clinic
06.2023 - 01.2025
CCMA- Certified Clinical Medical Assistant - Medical Assistant Certification
Temple Community College
08.2018 - 06.2019
High School Diploma/GED -
Cleburne High School