Angela Cooke

• Labeled, weighed and processed mail and packages for efficient distribution.
• Weighed letters and packages and calculated costs based on classification, weight, and destination.
• Maintained high level of confidentiality with mail items in line with regulations.
• Maintained clean and organized mail room to promote safety and efficiency.

• Observed packing operations to verify conformance to specifications.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Trained employees on how to repackage and label destroyed parcels

Made sure all packages go out in a timely manner

Repackaged and relabeled all damaged parcels

• Monitored vehicle locations to coordinate timely arrivals.
• Scheduled deliveries and pickups according to customer needs.
• Developed contingency plans for unexpected delays or disruptions, minimizing negative impacts on delivery schedules.
• Tracked and monitored vehicle performance and maintenance.