Summary
Overview
Work History
Education
Skills
Timeline
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Angela Cordle

London,OH

Summary

Dedicated Patient Service Representative with extensive experience at OSU Wexner Medical Center, excelling in HIPAA compliance and insurance verification. Proven ability to enhance patient satisfaction through exceptional customer service and effective appointment scheduling. Skilled in managing sensitive information while fostering trust and empathy in healthcare settings.

Overview

14
14
years of professional experience

Work History

Patient Service Representative

OSU Wexner Medical Center
06.2023 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.

Patient Care Coordinator

OhioHealth Doctors Hospital
08.2011 - 05.2023
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Delivered excellent patient experiences and direct care.
  • Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
  • Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
  • Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
  • Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
  • Answered incoming calls, scheduled appointments and filed medical records.

Education

High School Diploma -

West Jefferson
West Jefferson, OH
06-1996

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Appointment scheduling
  • Patient confidentiality
  • Payment collection
  • Scheduling appointments
  • Medical terminology
  • Patient greeting
  • Medical insurance
  • Office administration
  • Eligibility determination

Timeline

Patient Service Representative

OSU Wexner Medical Center
06.2023 - Current

Patient Care Coordinator

OhioHealth Doctors Hospital
08.2011 - 05.2023

High School Diploma -

West Jefferson

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Angela Cordle