Heather Wright
Rushsylvania
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
16
16
years of professional experience
Work History
PSA 2
OSU Wexner Medical Center
Remote
08.2018 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Reviewed prior authorization requests for accuracy and completeness.
- Communicated with healthcare providers to gather necessary documentation.
- Educated patients on prior authorization procedures and requirements.
BILLING SPECIALIST
Robinaugh EMS
Bellefontaine
07.2014 - Current
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Performed billing and coding procedures for ambulance, emergency room, inpatient and outpatient services.
ASSISTANT MANAGER
Rushsylvania One Stop
Rushsylvania
06.2009 - 07.2014
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
High School Diploma -
Benjamin Logan High School
Bellefontaine, OH05.1996
Certification - Medical Coding
AAPC
OnlineSkills
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Call Documentation
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Customer Data Confidentiality
- POS Systems and Ordering Platforms
- Credit Card Payment Processing
- Electronic Information Systems
- Call Transfers
- Issue and Complaint Resolution
- Inbound and Outbound Calling
Timeline
PSA 2
OSU Wexner Medical Center
08.2018 - Current
BILLING SPECIALIST
Robinaugh EMS
07.2014 - Current
ASSISTANT MANAGER
Rushsylvania One Stop
06.2009 - 07.2014
High School Diploma -
Benjamin Logan High School
Certification - Medical Coding
AAPC
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