Kimberly Kufner

• Trained in office to become a Dental assistant using the online Dale Foundation.
• Performed chair-side duties for general dentistry, pediatrics, endodontic procedures, and oral surgery. In fast-paced, multi-provider clinic.
• Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
• Typed patient data into computer system using Axium while following privacy laws and maintaining high level of accuracy.
• Reviewed and adjusted schedules for optimal efficiency.

In addition to my duties in Gresham after my transfer to the Bend location I performed the following new tasks.

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Gathered employee data to develop monthly work schedules, enabling proper staffing for each shift.
• Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
• Assisted staff in shipping processes such as proper handling and storage.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.

• Scheduled appointments, prepared bills and received payment for dental services, verifying insurance information and maintaining records.
• Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Processed payment via telephone and in person with focus on accuracy and efficiency.
• Reconciled accounts receivable ledger to verify payments and resolve variances.