Angela Cordova
Denver,CO
Summary
Highly organized, with exemplary multitasking, time management, and customer service skills. Proven ability to handle multiple tasks simultaneously while maintaining a high level of efficiency and professionalism. Committed to providing exceptional service and willing to go the extra mile to assist others in solving problems. A reliable and responsible professional dedicated to creating a positive and welcoming environment for all guests.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Mi Casa Resource Center
08.2023 - 05.2024
- Assisted job seekers and small business owners, focusing on supporting the Latino community in Denver.
- Managed phone inquiries, scheduled appointments, and coordinated client check-ins.
- Provided front desk support, greeting guests and maintaining a welcoming environment.
- Scheduled, confirmed, and updated appointments while maintaining accurate client records.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Collected and distributed messages to ensure smooth communication among team members.
- Resolved customer issues promptly, escalating concerns when necessary.
- Collaborated with team members to support daily operations and improve efficiency.
Student Volunteer
Colorado History Center
08.2022 - 05.2023
- Scanned historic files and images, uploading them to the museum's database for archival and display purposes.
- Organized and categorized files in the museum's storage space using alphabetical and numerical systems.
- Maintained updated and accurate case files, ensuring alignment with museum requirements.
- Utilized strong communication skills to collaborate with staff and share relevant information.
- Assisted with research, data compilation, and timely reporting for museum projects.
- Engaged with staff to stay informed about volunteer opportunities and upcoming events.
Front Desk Receptionist
ANNUNCIATION CATHOLIC CHURCH
08.2021 - 06.2022
- Answered phone calls, provided customer service, and processed donation payments.
- Managed front desk operations, greeting guests and facilitating the check-in process.
- Routed incoming mail and messages promptly to the appropriate personnel.
- Scheduled and confirmed appointments, maintained client records, and ensured accurate communication.
- Welcomed customers with a friendly demeanor, answered inquiries, and directed them to the appropriate offices.
- Collected and distributed messages to team members and managers to enhance communication and customer service.
- Ensured all tasks were completed in compliance with company policies and procedures.
Education
High School -
Arrupe Jesuit High School
Denver, CO05.2024
Skills
- Strong Organizational Skills
- Effective Verbal & Written Communication
- Microsoft Office Proficiency (Word, Excel, Outlook, PowerPoint)
- Customer Service & Client Relations
- Bilingual (Specify Language, eg, English & Spanish)
- Phone & Email Etiquette
- Reception & Front Desk Management
- Scheduling & Appointment Coordination
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Mi Casa Resource Center
08.2023 - 05.2024
Student Volunteer
Colorado History Center
08.2022 - 05.2023
Front Desk Receptionist
ANNUNCIATION CATHOLIC CHURCH
08.2021 - 06.2022
High School -
Arrupe Jesuit High School
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