Angela crosco
Shelby
Summary
Results-driven Team Leader with expertise in supervising daily operations, enhancing customer satisfaction, and training staff. Committed to fostering teamwork and collaboration while implementing efficient work planning practices.
Overview
7
7
years of professional experience
Work History
Team Leader
Jack in the Box
Gastonia, NC
05.2024 - Current
- Supervised daily operations to ensure consistent food quality and customer satisfaction.
- Trained new team members on operational procedures and customer service standards.
- Implemented inventory management practices to reduce waste and improve supply chain efficiency.
- Resolved customer complaints swiftly to enhance overall dining experience.
Sales Associate
Arcadia Resort
Indian Rocks Beach, FL
05.2019 - Current
- Developed and maintained strong customer relationships through effective communication and active listening.
- Guided customers through product selections to meet their needs, enhancing overall satisfaction.
- Trained new associates on sales processes, ensuring adherence to best practices and company standards.
- Implemented targeted follow-up strategies that increased repeat business and customer loyalty.
- Leveraged CRM tools to track interactions, manage leads, and streamline the sales pipeline effectively.
- Consistently met or surpassed daily call quotas by prioritizing tasks effectively throughout the workday.
- Participated in weekly team meetings, contributing valuable insights towards achieving collective goals and objectives.
- Closed deals effectively by overcoming objections and demonstrating strong negotiation skills.
- Implemented time management strategies, maximizing productivity during high call volume periods.
- Established rapport with customers, building trust that led to increased referrals and repeat business.
Education
High School Diploma -
Southern High
Oakland, MD01-1995
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Staff training
- Work Planning and Prioritization
- Overseeing daily activities
- Cash handling
- Flexible schedule
Timeline
Team Leader
Jack in the Box
05.2024 - Current
Sales Associate
Arcadia Resort
05.2019 - Current
High School Diploma -
Southern High