Angela Dawkins
Miami,FL
Summary
Dedicated Security Supervisor skilled in providing exceptional security monitoring, knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Healthcare Security Lieutenant
Northshore Hospital
05.2022 - Current
- Initiate appropriate actions pertaining to violations of rules and regulations occurring within hospital, resolve situations in timely manner.
- Respond to 8 emergency situations, incidents/accidents and prepare proper reports as necessary.
- Communicate and enforce compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Train and mentor staff on correct procedures to maximize efficiency and protect public trust.
- Coordinate patient transfers, resolve patients and patient family inquiries/complaints.
- Work collaboratively with colleagues to ensure day-to-day services provided meet department standards.
- Developed comprehensive emergency response plans, improving preparedness for various scenarios.
- Review, correct, and approve police reports ensuring reports are factual and concise.
Healthcare Security Lieutenant
Pal American/G4S
02.2019 - 05.2022
- Oversee highly effective security team, manage scheduling and resource allocations
- Conduct site reviews and security audits, make recommendations to management based on findings
- Demonstrate awareness, understanding and empathy toward problems related to patients, visitors, and staff
- Responds to all security and safety emergencies
- Thoroughly investigates all unusual or suspicious activities, interviews all available witnesses, and obtains written statements whenever necessary.
- Demonstrates ability to use humane techniques in controlling disturbed persons within scope of duty.
- Developed comprehensive emergency response plans, improving preparedness for various scenarios.
- Handled sensitive situations diplomatically during emergencies or high-stress circumstances involving both employees and visitors alike.
- Managed team of 40 security officers, providing effective leadership and supervision to ensure optimal performance.
Security Dispatch Supervisor/CCTV Analyst/ CAD
Allied Security Services
08.2017 - 02.2019
- Prioritize responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time
- Mitigate risks and emergency response delays by efficiently monitoring public safety field units
- Communicate with other security staff using radio, intercom, telephone, and internet-based communications systems to coordinate facility-wide security operations
- Notify staff of visitors approaching premises, identifying vehicles or pedestrians scheduled for arrival and deciding on appropriate procedures for engaging unexpected arrivals.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Supervised team of 25 employees and provided training focused on maximizing overall performance.
Education
High School Diploma -
Miami Central Senior High
Miami, Florida06.2014
Skills
- Verbal & Written Communication
- Highly Intuitive & Empathetic
- Facilitating & Training
- Effective Leadership & Resourcefulness
- Great Judgement & Decision Making
- Customer Service Oriented
- Critical Thinking & Conflict Resolution
- Time Management & Adaptability
- Active Listening & Observation
- Crisis Management
- Emergency Preparedness
- Skilled in conflict resolution
- Physical Restraint Training
- Security procedures knowledge
Skills Certifications
- Event security
- MOAB, CPI & BLS Certified
- Physical Security
- Security Protocols
- Access Control
- Crisis Management
- Emergency Preparedness
- Skilled in conflict resolution
- CCTV experience
- AED Training
- Physical Restraint Training
- Visitor screening
- First Aid Certified
- Security procedures knowledge
- Customer Service
- Report Generation
- Takedown maneuvers
- Dispatch
- Emergency Response
- Multitasking & Detail Oriented
- Interpersonal & Persuasive Skills
- Emotional Intelligence
- Computer Skills & Report Writing
Certification
- CPR/AED/BLS Certification
- Crisis Prevention Certification
- MOAB Certification
- Security D License
Languages
English
Full Professional
Timeline
Healthcare Security Lieutenant
Northshore Hospital
05.2022 - Current
Healthcare Security Lieutenant
Pal American/G4S
02.2019 - 05.2022
Security Dispatch Supervisor/CCTV Analyst/ CAD
Allied Security Services
08.2017 - 02.2019
High School Diploma -
Miami Central Senior High
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