Angela DeBernardi
Marblehead,MA
Summary
Successful Customer Service Representative with 6 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Service Representative
Insight Service Group
Danvers, MA
06.2023 - 11.2023
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
Customer Care Representative
Railbookers Group
Beverly, MA
09.2018 - 01.2023
- Take phone calls from direct customers and travel agents both prior to and during travel to resolve any outstanding travel related issues.
- Responsible for monitoring shared inboxes, responding to customer inquires via website and email.
- Work as a member of the customer care team resolving customer issues and complaints post travel.
- Work with suppliers to confirm accommodations and special requests.
- Cross trained in Sales, Operations and Product.
Chair Van Driver
BEAUPORT AMBULANCE
Gloucester, MA
02.2018 - 08.2018
- Responds to select requests for transportation at various hospitals, private homes, clinics, and nursing homes.
- Built trusted relationships with residents by getting to know them on a personal level and making their comfort a priority.
- Maintained a clean and comfortable vehicle for patients, contributing to a positive transport experience.
- Assisted wheelchair-bound patients in safely boarding and exiting the vehicle, promoting their overall wellbeing.
- Navigated challenging traffic conditions with precision, resulting in on-time arrivals for scheduled appointments.
Chair Van Driver
Northeast Ambulance
Beverly, MA
04.2017 - 02.2018
- Improved team efficiency through effective communication and coordination with dispatchers, healthcare providers, and patients.
- Maintained a clean and comfortable vehicle for patients, contributing to a positive transport experience.
- Increased safety by conducting thorough pre-trip inspections of the chair van, identifying potential issues before they became problems.
- Assisted wheelchair-bound patients in safely boarding and exiting the vehicle, promoting their overall wellbeing.
- Navigated challenging traffic conditions with precision, resulting in on-time arrivals for scheduled appointments.
- Demonstrated empathy and compassion during interactions with patients, creating a supportive and nurturing environment.
Education
High School Diploma - Certified Nursing Assistant
Essex Technical High School
Danvers, MA06.2015
Skills
- Call center
- Customer care
- Time management
- Microsoft Office
- Customer service
- Communication skills
- Computer literacy
- Service Recommendations
- File Management
- Payment Processing
- Client Support
- Sales Strategies
References
- Karen Munoz, former co-worker, +1 (484) 630-3404
- Stephanie DeBernardi, former Manager, +1 (978) 473-1616
Certification
Certified Nursing Assistant
Timeline
Client Service Representative
Insight Service Group
06.2023 - 11.2023
Customer Care Representative
Railbookers Group
09.2018 - 01.2023
Chair Van Driver
BEAUPORT AMBULANCE
02.2018 - 08.2018
Chair Van Driver
Northeast Ambulance
04.2017 - 02.2018
High School Diploma - Certified Nursing Assistant
Essex Technical High School