Laqueria Rollins

• Open and maintain Trust, Retirement, 401(k), Estate, and Corporate accounts
• Resolve Salesforce system issues and provide technical support to branches
• Generate, prepare, and process account-related documentation

Serve as a front desk representative at an urgent care facility, managing patient check-ins, maintaining a clean waiting area, and organizing medical records. Also assist with back-office tasks, including drug screenings and patient triage.

Scheduled patients for procedures, handled clinic administration tasks, and verified client information with sensitivity. Responded to requests from customers and healthcare providers for products, services, and prescriptions.

Helped customers through phone and live chat, addressing inquiries, handling billing issues, and explaining products and services. Maintained account accuracy, supported clients with policy information, and managed high call volumes for new sign-ups, data retrieval, and service cancellations.

Assisted patients with daily tasks, personal care, and mobility support, fostering positive relationships with patients and families. Encouraged safe physical activities to enhance mood and well-being.

Assisted clients with account updates, appointment scheduling, and product inquiries. Managed customer accounts and handled funds and banking inquiries.

Handled customer concerns, organized paperwork and car documents, scheduled pickups, and set appointments.