Jayla Matthews
Lacey,WA
Summary
Compassionate and detail-oriented Care Coordinator with experience in Healthcare, specializing in Medicaid patient transitions from acute care hospitals. Proven expertise in coordinating patient care, scheduling primary care and specialty appointments, and collaborating with healthcare teams to ensure optimal patient outcomes. Adept at managing complex cases and providing support to patients and their families during critical transitions. Experience in healthcare operations, administrative. Acknowledged for maintaining high client satisfaction levels.
Overview
3
3
years of professional experience
Work History
Client Service Representative
UF Health Jacksonville
Jacksonville, Florida
01.2025 - 09.2026
- Responsible for scheduling patient appointments
- Interviews patients to obtain appropriate demographic and verify financial insurance information
- Registers patients and performs all registration functions
- Obtains necessary signatures and documentation from patients for billing and insurance purposes
- Orders laboratory tests and other tests via the computer system at the direction of the physician
- Performs end-of-day disposition and gathers appropriate statistical information relating to patients and performs daily cash functions
- Announces the arrival of patients and answers incoming telephone calls for the department/practice
- Serves as a liaison between patients, nurses, physicians, and others
- Provides excellent customer service and greets patients entering the department/practice
- Verify insurance using portals such as Availity, Sunshine, United Healthcare
Teacher
KinderCare Learning Centers
Lacey, Washington
01.2025 - 06.2026
- Supervised and safeguarded children in a structured, nurturing childcare environment.
- Monitored children closely during playtime, meals, transitions, and daily activities to ensure safety and well-being.
- Escorted and transported children safely between classrooms, activities, and designated areas.
- Implemented daily routines and supported age-appropriate learning and developmental activities.
- Maintained a clean, organized, and secure classroom environment.
- Collaborated with teachers and staff to promote a positive, supportive environment for children.
Consultation Scheduler
Orsborn Orthodontics
Jacksonville, Florida
07.2023 - 01.2025
- Coordinated and managed daily patient schedules, ensuring efficient appointment flow and maximizing provider availability.
- Scheduled and confirmed orthodontic consultations, treatment appointments, follow-ups, adjustments, and procedures while accommodating patient needs.
- Verified dental insurance benefits and eligibility, communicated coverage requirements, and educated patients and families on available treatment and payment options.
- Facilitated timely patient care by coordinating appointments, referrals, records, and communication between patients, orthodontists, dental providers, and insurance companies.
- Managed patient inquiries, appointment changes, cancellations, and rescheduling while maintaining a high level of customer service.
- Processed and monitored patient accounts, payment arrangements, and billing concerns to support accurate account management and timely collections.
- Collaborated with orthodontists, clinical staff, and front-office personnel to improve scheduling efficiency and maintain smooth daily operations.
- Maintained accurate patient records, treatment information, and scheduling documentation while adhering to office policies and HIPAA requirements.
- Trained and supported new front-office staff on scheduling procedures, patient communication, insurance processes, and office protocols.
- Resolved scheduling conflicts and patient concerns professionally, providing solutions that supported both patient satisfaction and office efficiency.
Education
High School Diploma -
William M. Raines
Jacksonville, FL05-2024
Skills
- Patient scheduling
- Insurance verification
- Electronic health records
- Patient registration
- Medical billing
- Appointment coordination
- Healthcare Operations & Administration
- Communication and Interpersonal Skills
- Problem Solving
- Prior Authorization & Insurance Verification
- HIPAA & Confidentiality Adherence
- Customer Service Excellence
Timeline
Client Service Representative
UF Health Jacksonville
01.2025 - 09.2026
Teacher
KinderCare Learning Centers
01.2025 - 06.2026
Consultation Scheduler
Orsborn Orthodontics
07.2023 - 01.2025
High School Diploma -
William M. Raines