Alana Frye
Yonkers,NY
Summary
To obtain a challenging position in Allied Health that will allow me to utilize my training, skills and experience to the fullest extent while making room for career growth and advancement.
Overview
10
10
years of professional experience
Work History
Client Service Representative
BMW of Westchester
06.2024 - Current
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Promptly responded to inquiries and requests from prospective customers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Clerical Associate III
Jacobi Medical Center
04.2021 - 05.2024
- Assisting and providing support with various administrative duties for ADNs and AODs.
- Responsible for Agency Nurses, Per Diem Nurses, and Nurse's Aides to ensure adequate staffing for a period of time specified by the Staffing Director.
- Provided telephone coverage for the nursing office, tracking sick calls, creating multiple reports and spreadsheets via excel.
- Maintained daily staffing, overtime and benefit time for employees inputting daily staffing changes in the Clairvia staffing system.
Physician Office Assistant
White Plains Hospital
02.2021 - 03.2022
- Answering and directing phone calls, checking and returning voice messages.
- Scheduling patient's follow-up appointments and confirming appointments.
- Coordinates diagnostic services and referrals to specialists.
- Process all inpatient, ambulatory surgery and private ambulatory registration which includes interviewing incoming patient or his/her representative to obtain pertinent demographics, insurances, copays and required signatures.
- Verifying insurance coverage status and collects and records payments utilizing appropriate EMR systems.
- Responsible for generating patient charts, ID bracelets, obtaining pertinent signatures, and coordinating patient charts with appropriate physician.
Patient Service Representative
AFC Urgent Care
06.2018 - 12.2020
- Greeting and directing patients to examination rooms.
- Scheduling patient appointments and making reminder calls and informing patients about delays and waiting times.
- Obtain and verify patient information (including demographic, insurance, and financial information) entering into appropriate EMR system.
- Completes required patient paperwork and checks that patient charts are prepared for visits and available to clinical staff.
- Answer multi-line phones, transfer calls to correct contact and take messages as appropriate.
Emergency Room Scribe
St Joseph Medical Center
02.2015 - 04.2018
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accompanied physicians through day in fast-paced, stressful environments.
- Used Epic to input information into computerized patient record system.
- Conducted patient intake interviews, recording and documenting relevant information.
Education
Bachelor of Science - Hospital Administration
Monroe College
Bronx, NY05-2026
High School Diploma -
Marietta High School
01-2009
Skills
- HIPAA compliance
- Medical billing
- Organizational skills
- Employee scheduling
- Insurance verification
- BLS certified
- Patient scheduling
- Organization and time management
- Health insurance processing
Timeline
Client Service Representative
BMW of Westchester
06.2024 - Current
Clerical Associate III
Jacobi Medical Center
04.2021 - 05.2024
Physician Office Assistant
White Plains Hospital
02.2021 - 03.2022
Patient Service Representative
AFC Urgent Care
06.2018 - 12.2020
Emergency Room Scribe
St Joseph Medical Center
02.2015 - 04.2018
Bachelor of Science - Hospital Administration
Monroe College
High School Diploma -
Marietta High School
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