Irania Alfaro
Menlo Park
Summary
I like to think of myself as a dedicated professional that can demonstrate strengths in Client/patient hospitality, time management, and resourcefulness. I am great at troubleshooting problems and building successful solutions, that work best for the company and for me. I am an excellent verbal and written communicator, both in spanish and english, with a strong background cultivating positive relationships with team members and clients/patients. I always strive to make something great out of every opportunity good or bad that is presented to me. I have great attention to detail experience many years of customer service experience but i am always willing to learn something new from those around me.
Overview
6
6
years of professional experience
Work History
Client Service Representative
Vibrant America Clinical Lab
04.2022 - Current
- Managed patient inquiries and scheduled appointments using electronic health record systems.
- Streamlined patient check-in processes to enhance operational efficiency and reduce wait times.
- Collaborated with healthcare teams to ensure accurate patient information and seamless care coordination.
- Analyzed workflow processes, identifying areas for improvement that enhanced overall service delivery efficiency.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized patient records and database to facilitate information storage and retrieval.
Sales Manager
Untuck It
04.2021 - 04.2022
- Analyzed sales performance, coverage, and segmentation and distributed KPI reports to illustrate findings.
- Created standard procedures required to sell, implement, and bill for new products.
- Enhanced revenue by correctly forecasting demand fluctuations and targeting selling activities.
- Cash handling end of day closing reports on revenue and performances of all the team members during the shift.
Retail Area Manager
Old Navy
09.2019 - 04.2021
- Trained and mentored employees to maintain friendly demeanor, provide professional service, and uphold company values.
- Directed and delegated merchandising tasks, using strategic store positioning and effective planogram design to drive sales and increase product exposure.
- Regulated shrinkage and supported loss prevention objectives by closely monitoring store security protocols.
- Addressed escalated customer service issues and worked directly with customers to provide assistance and restore satisfaction.
- Kept costs under control with skilled management of inventory levels and stock rotation procedures.
Education
High school diploma -
Menlo Atherton High School
Atherton, CA06.2013
Skills
- Staff development
- Written communication
- Recordkeeping
- Time management
- Data entry proficiency
- Patient greeting
- Patient confidentiality
- Fluent in spanish and english
- Attention to detail
- HIPAA compliance
- Customer service
Timeline
Client Service Representative
Vibrant America Clinical Lab
04.2022 - Current
Sales Manager
Untuck It
04.2021 - 04.2022
Retail Area Manager
Old Navy
09.2019 - 04.2021
High school diploma -
Menlo Atherton High School
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