Soraia L Campbell
Astoria
Summary
Professional Client Service Specialist delivering a strong foundation in financial analysis, economic theory, and data-driven decision-making. Obtains experience in luxury retail, specializing in high-touch client engagement, brand stewardship, and relationship management within premium environments. Presently pursuing graduate studies in Behavioral Economics, with a focus on the intersection of finance, psychology, and consumer behavior to inform strategic decision-making, enhance client experiences, and drive business performance.
Overview
8
8
years of professional experience
Work History
Client Service Representative
Christian Dior Couture
New York, NY
12.2024 - Current
- Function as the principal architect of the after-sales experience, managing end-to-end operations, overseeing product assessments, repairs, exchanges, and returns while maintaining P&L performance, balancing cost efficiency with exceptional service and craftsmanship standards.
- Conduct and synchronize global repair operations, liaising directly with international ateliers, service centers, and strategic partners to uphold rigorous quality standards, optimize timelines, and ensure seamless cross-border communication.
- Train, mentor, and elevate team capabilities through structured after-sales education, product knowledge development, and technical guidance, fostering a client-centric culture and ensuring consistent service excellence across all touchpoints.
- Drive operational excellence through a highly solution-oriented approach, developing standardized communication templates and implementing new processes to streamline after-sales inquiries, improve response consistency, and enhance overall client experience.
Sales Associate
Mackage
New York, NY
11.2023 - 12.2024
- Elevated the prestige of a globally renowned luxury brand by providing curated, high-touch client experiences anchored in exceptional service standards, meticulous attention to detail, and a comprehensive understanding of brand heritage, values, and product offerings.
- Drove strategic client engagement and revenue growth through targeted sales initiatives, generating $275,000 in revenue over a focused three-month sales cycle by nurturing relationships and accelerating conversion rates.
- Enriched long-term client loyalty by materializing personalized engagement incentives that included tailored communications, assertive follow-ups, and exclusive service offerings, designating the brand as a trusted partner in clients’ luxury experiences.
- Optimized revenue per interaction through effective up-selling and cross-selling strategies, particularly within high-margin categories, consistently surpassing weekly and monthly targets while contributing to a 1.1% improvement in a key performance index.
Wealth Management Intern
The Doman Group
New York, NY
03.2018 - 08.2018
- Prepared, reviewed, and analyzed financial reports using advanced Excel functions and data modeling techniques to ensure accuracy and actionable insights for client advisory and strategic decision-making.
- Supported the firm’s recognition initiatives by contributing to the 40 Under 40 Award application, compiling key documentation, and effectively highlighting notable achievements and impact.
- Enhanced operational efficiency through meticulous data management, compliance monitoring, and the generation of critical reports in Excel, ensuring smooth daily operations and reliable information flow.
- Gained comprehensive exposure to wealth management strategies and investment principles, applying industry best practices and Excel-based analysis to support client advisory functions within a prominent financial advisory firm.
Education
Bachelor of Science - Behavioral Economics
The Chicago School of Professional Psychology
Chicago, IL08-2027
BBA - Finance
Zicklin School Of Business, Baruch College
New York, NY12-2025
Skills
- Client Support
- Operations Management
- Staff Development
- MS Office
- Solutions Development
- P&L Tracking
Timeline
Client Service Representative
Christian Dior Couture
12.2024 - Current
Sales Associate
Mackage
11.2023 - 12.2024
Wealth Management Intern
The Doman Group
03.2018 - 08.2018
Bachelor of Science - Behavioral Economics
The Chicago School of Professional Psychology
BBA - Finance
Zicklin School Of Business, Baruch College