Isaiah Nelson
Richmond,VA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Client Service Representative
Bank of America
05.2024 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about credit card inquiries
- Maintained accurate complaint type capture
RETAIL LEAD ASSOCIATE
Goodwill of Central & Coastal VA
03.2021 - Current
- Handles customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Correct use of POS system when closing store, assuring all numbers of production were imported correctly
- Processes credit card, EBT and gift certificate payments in electronic computer systems
- Recruits, trains, and evaluates staff to offer world-class customer service
- Monitors inventory levels and ordered product to meet customer demands
- Computes sales prices, total purchases, and received and processed cash and credit payment
- Monitors learning progress of associates
- Demonstrated self-reliance by meeting and exceeding workflow needs
WASTE HANDLER
Sentara Norfolk General Hospital
01.2020 - 06.2020
- Clearing out all trash/medical bags/recycling from waste closets and labs using proper PPE while following safety guidelines
- Assisted with deep cleaning/sterilizing hospital rooms getting them ready for new patients
- Assisted with stripping, buffing, and waxing floors
- Detailing medical rooms up to hospital standards
- Maintained clean, safe working environment by removing waste from job site prior to shift completion
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling
Education
Associate of Science - Computer Science
J Sargant Reynolds Community College
Richmond, VA03-2026
HIGH SCHOOL DIPLOMA -
Hermitage High School
Richmond, VA06.2017
Skills
- Problem Solving
- Waste Removal
- Communication
- Customer Experience Enhancement
- Team Building
- Recruiting
- Work Ethic
- Cash Handling
- Positive attitude
- Floor oversight
- Relationship building
- POS entry
- Multi-tasking
- Staff development
- Leadership
- Management duties
- Customer support
- Call center experience
- Customer focus
- Payment processing
- Complaint handling
- Escalation management
- Account management
- Funds transfers
- Customer service
- Computer skills
- Understanding customer needs
- Professional telephone demeanor
- Retail store support
- Call metrics
Timeline
Client Service Representative
Bank of America
05.2024 - Current
RETAIL LEAD ASSOCIATE
Goodwill of Central & Coastal VA
03.2021 - Current
WASTE HANDLER
Sentara Norfolk General Hospital
01.2020 - 06.2020
HIGH SCHOOL DIPLOMA -
Hermitage High School
Associate of Science - Computer Science
J Sargant Reynolds Community College
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