Angela De Furia
Suisun City,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. . Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
6
6
years of professional experience
Work History
POS Lead
Gap Inc
Vacaville, CA
07.2021 - Current
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Assistant Manager
Chianti Osteria
Suisun City, CA
06.2018 - 11.2020
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
High School Diploma -
Angelo Rodriguez High School
Fairfield, CA06.2021
Skills
- Performance Improvement
- Leadership
- Client Service
- Problem-Solving
- Coaching and Mentoring
- Goal Setting
- Friendly and Outgoing
- Sales and Customer Service
- Multilingual
Languages
Spanish
Limited
Affiliations
- Cadet Sergeant- Suisun City Police Department
Timeline
POS Lead
Gap Inc
07.2021 - Current
Assistant Manager
Chianti Osteria
06.2018 - 11.2020
High School Diploma -
Angelo Rodriguez High School
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