Angela De La Cruz
Pasadena,Texas
Overview
2
2
years of professional experience
Work History
Representative
State Farm
07.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Accepted payments and updated accounts with latest information.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Scheduled appointment to resolve more complex issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Administrative Assistant
Kool Kids Daycare
03.2021 - 07.2022
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created and maintained databases to track and record customer data.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
Education
Associate of Arts - Education
San Jacinto College District
Pasadena, TX06.2024
High School Diploma -
Deer Park High School
Deer Park, TX03.2022
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Representative
State Farm
07.2022 - Current
Administrative Assistant
Kool Kids Daycare
03.2021 - 07.2022
Associate of Arts - Education
San Jacinto College District
High School Diploma -
Deer Park High School