Angela Dellaserra
Uniontown,Ohio
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
Work History
Business Owner
Wagnificent Barkery
North Canton, OH
04.2020 - 01.2024
- Enhanced customer satisfaction by consistently providing high-quality food products and maintaining a clean, organized workspace.
- Designed creative organic pet treats and identified a target market in which to sell.
- Attended craft fairs, flea markets and small vendor fairs to facilitate the sales of our products.
- Managed inventory, controlled costs and ordered supplies.
- Ensured product quality and safety was consistently at its highest by following all state and local laws for a home kitchen.
Business Owner
NAC Mobility
North Canton, OH
01.2015 - 01.2017
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Built relationships with customers and community to establish long-term business growth.
Server/Bartender/Bar Manager
Pancho’s Southwestern Grille
North Canton, OH
05.1997 - 10.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
Bachelor Of Business Administration - Organizational Management
Tiffin University
Tiffin, OHSkills
- Customer Service
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Excellent Communication
Timeline
Business Owner
Wagnificent Barkery
04.2020 - 01.2024
Business Owner
NAC Mobility
01.2015 - 01.2017
Server/Bartender/Bar Manager
Pancho’s Southwestern Grille
05.1997 - 10.2014
Bachelor Of Business Administration - Organizational Management
Tiffin University