Angela Demery

• Manage veterinary partnerships across 11 markets in the Gulf Coast and Central regions, ensuring strong year-over-year retention and growth through proactive relationship management.
• Collaborate with Product, Engineering, Finance, and Business Development teams to resolve complex issues, optimize platform performance, and shape new features based on user feedback.
• Host appreciation dinners, continuing education (CE) sessions, and other engagement events to strengthen community ties and increase hospital loyalty.
• Contribute on cross-functional innovation squads to design creative engagement strategies; recognized multiple times for impact and collaboration.
• Develop training resources and onboarding content for Client Support and Account Management teams, while mentoring new hires to accelerate ramp-up and success.
• Advocate for veterinary partners by delivering solutions-oriented support, helping them thrive on Roo while supporting the mission of advancing veterinary well-being and patient care

• Directed hospital operations, overseeing veterinary care, client service, and staff productivity.
• Partnered with leadership to improve medical quality and business performance.
• Managed budgeting, scheduling, inventory, and compliance (OSHA officer).

• Oversaw daily hospital operations, staff development, and client services.
• Led recruitment, training, and scheduling to ensure a high-performing team.
• Implemented business reviews and performance metrics to improve efficiency.

• Supervised shift operations, triaged emergencies, and facilitated patient care.
• Supported doctors in critical care, anesthesia monitoring, and emergency surgeries.
• Ensured accuracy of controlled drug logs and patient financial estimates.

Held progressively responsible roles in emergency, specialty, and general practice settings, providing anesthesia monitoring, surgical support, patient care, client education, and team training. These positions established a strong clinical foundation that informs current account management and client success expertise.