Angela Demery

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

• Financial reporting, including profit and loss, accounts receivable, inventory, budgeting and setting fees
• Managing revenue plans and profitability
• Patient medical records oversight and management
• Client services, including client communication, education, interaction, grief protocol, patient, and staff comfort.
• Foreseeing social media and marketing interactions
• Overseeing staff management, daily operations, and client relations
• Occasionally assisting veterinarians when necessary
• Ensuring the culture of the clinic is being demonstrated for all staff members
• Proficient in various practice management and customer relationship management software programs

· Extensive experience in general, specialty, and emergency practices

· Comfortable with client education and engagement

· Proficient with venipuncture, injections, medical math and dosing

· Small animal surgery prep and monitoring, dentistry, and radiology

· Patient handling

· Onboarding and training new team members

· Proficient in various practice management and customer relationship management software programs