Microsoft Office, Microsoft Excel, Microsoft teams
Angela Dennis
Lake Park,GA
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Summary
Dynamic customer service professional with a proven track record at Navitus Health Solutions, excelling in problem resolution and active listening. Recognized as a top performer, I consistently exceeded performance metrics while fostering customer loyalty through empathetic interactions. Proficient in CRM software, I effectively documented and prioritized customer needs to enhance satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Navitus Health Solutions, Remote
12.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Ranked within the top 13% of peers in a rigorous training program.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Responded proactively and positively to rapid change.
Customer Care Representative
CVS Caremark, Remote
09.2023 - 12.2024
- Helped an average of 30 customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Logged call information and solutions provided into internal database.
- Contributed to team success, consistently achieving call center performance metrics.
Attractions Operator
Herschend Family Entertainment
02.2023 - 07.2023
- Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
- Contributed to a positive work environment by collaborating effectively with team members and supervisors.
- Conducted routine maintenance checks on attractions equipment, ensuring proper functioning and minimizing downtime by 25% due to repairs.
- Participated in daily team meetings to discuss goals, review performance metrics, and identify areas for improvement.
- Developed strong relationships with fellow team members, fostering a cohesive work environment that consistently delivered high-quality experiences for guests.
- Upheld strict safety standards, adhering to all relevant guidelines and regulations at all times.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
Education
High School Diploma -
05-2029
Some College (No Degree) - Radiologic Technology
- Continuing education in Radiologic technology.
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Prioritization
- Documentation
- Account updating
- CRM software proficiency
Accomplishments
- Recognized for exceptional quality control and attention to detail, receiving a 100% quality score on all 15 performance reviews.
- Resolved an average of 30 cases daily, outperforming company goals.
- Achieved a perfect 5-star guest review and received multiple "wild card" recognitions for exceeding expectations and maintaining maximum customer satisfaction.
- Ensured the safe and efficient operation of multiple attractions, meticulously following all safety protocols and procedures for over 1,000 guests daily.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Webex, Finesse, Compass, Five9, NaviClaim
Workday, Citrix, Lighthouse
Interests
Cooking
Reading
Travelling
Gaming
Digital drawing
Writing poems
Watching horror movies
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