Angela D. Epps
Lithonia,GA
Summary
Results-driven Project Manager with over 20 years of experience in construction permitting, including mechanical, plumbing, electrical, and business licensing. Proven success managing projects from 2013 with a focus on regulatory compliance, workflow optimization, and exceptional customer service. Esteemed for a hands-on leadership style and a practical approach to problem-solving that delivers efficient, solution-oriented outcomes. Adept at managing all phases of construction, from initial permitting through project execution and completion. Recognized for driving results with urgency, fostering team development, and collaborating closely with city officials, department heads, and stakeholders to ensure permitting and project success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Project Manager
City of Atlanta Department of City Planning Office of Buildings
06.2016 - 07.2025
- Over 20 years of progressive experience with the Office of Buildings serving in multiple roles with increasing responsibility in permitting, project coordination, and project management.
- Lead the permitting and plan review operations for construction, renovation, and demolition projects, ensuring full compliance with building, mechanical, plumbing, electrical codes, and regulatory standards. Coordinate with project teams, contractors, and regulatory authorities to ensure all phases of construction are completed in full compliance with relevant codes and standards.
- Oversee the full permitting lifecycle from intake and routing to plan review coordination and final issuance, ensuring timely collaboration across departments and agencies.
- Supervise project assignments, workload distribution, and performance of Plan Reviewers, interns, and support staff to meet deadlines and maintain quality.
- Coordinate plan approvals and permit compliance with external agencies, including TLDOT, Office of Zoning & Development, Watershed Management (encompassing both Site Development and Water divisions), Public Health, and Environmental departments.
- Manage the accurate calculation and processing of fees (permits, occupancy, impact, penalties), ensuring regulatory compliance and timely revenue collection.
- Collaborate with leadership in implementing milestone-based project management strategies, aligning daily workflows with the department goals for enhanced accountability and productivity.
- Serve as liaison to executive leadership, architects, engineers, and contractors for high-profile projects and the Mayor’s Affordable Housing initiatives.
- Lead pre-submittal meetings to resolve escalated issues and implement process improvements to streamline operations and enhance service delivery.
- Maintain detailed documentation to ensure audit readiness, transparency, and regulatory compliance while supporting long-term performance goals and operational efficiency.
Project Manager
City of Atlanta Department of City Planning Office of Buildings
10.2013 - 06.2016
- Collaborate with Plan Reviewers and Inspectors to ensure the permitting process and inspections align with development guidelines.
- Ensure timely completion of Major Projects by collaborating with Plan Reviewers across various agencies to resolve issues.
- Enable the approval process for construction to completion by monitoring and tracking the permit application.
- Serve as the first line of defense against unexpected work stoppages caused by Plan Reviewer Inspections.
- Arrange and conduct meetings with relevant disciplines to support constituents with inquiries/issues regarding their projects.
- Train Plan Coordinator Staff and assign Plan Assembly assignments to Permit Technicians.
- Establish and document Standard Operating Procedures (SOPs) to ensure transparency of processes.
Director’s Assistant
City of Atlanta Department of City Planning Office of Buildings
02.2011 - 02.2013
- Supported the Director through effective calendar management, internal communications, and confidential correspondence.
- Conducted research and compiled detailed reports to inform strategic planning and departmental decisions.
- Managed customer complaints and inquiries, ensuring professional communication and timely resolution.
- Coordinated training programs, educational incentive tracking, and technology approvals for staff.
- Organized meetings, prepared agendas, and transcribed accurate minutes to support operational transparency and follow-up.
Permit Technician
City of Atlanta Department of City Planning Office of Buildings
05.2005 - 01.2011
- Consult with homeowners, architects, contractors, and engineers regarding questions, comments, or concerns that hinder the receipt of a building permit.
- Assisted applicants with navigating the building permit process, providing legal guidance on requirements, procedures, and timelines.
- Issued a variety of permits, including building, mechanical, plumbing, and electrical, ensuring compliance with applicable codes and regulations.
- Reviewed permit applications and supporting documentation for completeness and accuracy before routing for plan review.
- Advised applicants and contractors on basic code compliance pertaining to construction efficiency and regulatory adherence.
- Delivered high-quality customer service by responding to inquiries in person, by phone, and via email, maintaining a professional and solution-oriented approach.
Education
Lithonia High School
Lithonia, GAProject Management Candidate
Project Management Institute
Atlanta, GASkills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint)
- Bluebeam Revu & Adobe Acrobat
- Kronos Workforce Management & Oracle Platforms(For timekeeping, employee scheduling, benefits administration, and training compliance)
Certification
- International Code Council (ICC) Certified Permit Technician
- ICMA Leadership Development
- Effective Supervisory Practice
- Managing Millennials
- Accelerate Atlanta Leadership Series I & II
- Project Management Certificate of Completion
CORE COMPETENCIES
- Problem Solving and Analytical Skills
- Exemplary Leadership Ability
- Teamwork and Coaching
- Strategic and Creative Planning and Thinking
- Open-minded and Flexible to Varying Situations
- Critical Thinking and Effective Listening Skills
Timeline
Project Manager
City of Atlanta Department of City Planning Office of Buildings
06.2016 - 07.2025
Project Manager
City of Atlanta Department of City Planning Office of Buildings
10.2013 - 06.2016
Director’s Assistant
City of Atlanta Department of City Planning Office of Buildings
02.2011 - 02.2013
Permit Technician
City of Atlanta Department of City Planning Office of Buildings
05.2005 - 01.2011
Lithonia High School
Project Management Candidate
Project Management Institute
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