Zanetta Satterwhite
Legal Program Assistant
Decatur,GA
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
26
26
years of professional experience
Work History
Legal Program Assistant
City Of Atlanta Office Of The City Solicitor
03.2022 - Current
- Supported planning and coordination of The Pre-Trial Intervention Program (Traffic) program and associated activities.
- Assisted The City Solicitor with planning and coordinating day-to-day and special program activities.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Managed both digital and physical filing systems and retrieved documents as required.
Sales Associate
Chico's FAS-White House Black Market
10.2018 - 03.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared large cash deposits with zero discrepancies.
- Processed product returns and assisted customers with other selections.
Company Representative Associate
Agape Space .com
04.2019 - 01.2020
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Assisted team leaders by providing status and performance reports with information on areas for improvement.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Collaborated and communicated across organizational levels to derive new strategies for reaching broad range of customers and document progress.
- Raised brand awareness through consistent marketing efforts and product campaign launches.
- Collaborated with production team to coordinate advertisements and promotions.
Home School Educator
Learning The Master's Purpose
02.1997 - 05.2013
- Planned and implemented integrated lessons to meet national standards.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Designed dynamic lesson plans based on student interests to increase overall student GPA.
- Promoted physical, mental and social development using classroom games and activities.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
Education
Bachelor of Arts - Mass Communication/Public Relations
Morris Brown College
Atlanta, GA05.1984
Skills
- Customer Data Confidentiality
- Verbal and Written Communication
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Understanding Customer Needs
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
Timeline
Legal Program Assistant
City Of Atlanta Office Of The City Solicitor
03.2022 - Current
Company Representative Associate
Agape Space .com
04.2019 - 01.2020
Sales Associate
Chico's FAS-White House Black Market
10.2018 - 03.2020
Home School Educator
Learning The Master's Purpose
02.1997 - 05.2013
Bachelor of Arts - Mass Communication/Public Relations
Morris Brown College
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