Angela Dewey
Happy Valley,OR
Summary
Professional collections specialist with strong skills in negotiation, conflict resolution, and customer service. Adept at managing accounts, ensuring timely payments, and maintaining accurate records. Focused on team collaboration and achieving results, adaptable to changing needs. Reliable and persuasive, skilled in communication and problem-solving.
Overview
3
3
years of professional experience
Work History
Collection Agent
Columbia Collection Service Inc.
2021.03 - 2024.08
- Make outbound calls trying to resolve debts, get debtors on payment plans.
- Answer inbound calls from debtors and clients.
- Proficient in Debt Master
- Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
- Experience in Sales Force
- Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
- Processed payments and set up secured payment arrangements.
- Kept precise notes on accounts and kept status of accounts up to date.
- Located debtors via skip tracing.
- Attend court hearings when accounts went to litigation on behalf of Columbia.
- Always being compliant with the federal and state debt collection laws.
Education
Real Estate License -
Lexington Online Real Estate School
High School Diploma -
Rex Putnam High School
Milwaukie, OR2002-06
Skills
- Proficient in Debt Master
- Strong Communications skills
- Attention to detail
- Excellent time management
- Epithetic and personable
- Persistent
- Resilient
- Goal oriented
Timeline
Collection Agent
Columbia Collection Service Inc.
2021.03 - 2024.08
Real Estate License -
Lexington Online Real Estate School
High School Diploma -
Rex Putnam High School