Angela Dowell
Jacksonville
Summary
Detail-oriented customer service representative with over eight years of experience in managing disputes and maintaining accurate credit records. Strong skills in data entry and active listening, committed to delivering exceptional service and ensuring compliance with regulatory deadlines.
Overview
20
20
years of professional experience
Work History
Customer Service Representative Web I
Maximus
07.2018 - Current
- Updating credit bureau reports with agencies regarding default student loans.
- Maintaining accurate records of dispute investigations and actions taken.
- Researching the accuracy of disputed information regarding consumer credit history.
- Managing the workflow of disputes through the web-based platform to meet time-sensitive regulatory deadlines.
- Maintaining accurate records of dispute investigations and actions taken.
Customer Service Representative Web I
General Dynamic Information Technology
04.2017 - 07.2018
- Receiving, reviewing, and responding to Automated Credit Dispute Verifications from Equifax, Experian, Innovis, TransUnion regarding default student loans..
- Confirming the reported data is accurate.
- Removing inaccurate information entirely.
Customer Service Representative
T Rex
10.2015 - 12.2016
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assist borrowers resolving default student loans by informing them of options of repayments and or discharge.
- Process payments.
Data Entry Specialist
TruGreen Lawn Care
05.2006 - 04.2010
- Entered and updated customer data in system pertaining to new sales, new and existing customer accounts.
- Processed service requests efficiently, maintaining high standards of data integrity.
- Developed and maintained documentation for standard operating procedures related to data management.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Process and made deposits.
Education
High School Diploma -
Edward H White
Jacksonville, FL06-1995
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Time management
- File management
- Data processing
- Invoice processing
- 10-key entry
Timeline
Customer Service Representative Web I
Maximus
07.2018 - Current
Customer Service Representative Web I
General Dynamic Information Technology
04.2017 - 07.2018
Customer Service Representative
T Rex
10.2015 - 12.2016
Data Entry Specialist
TruGreen Lawn Care
05.2006 - 04.2010
High School Diploma -
Edward H White