Angela Duncan

• Achieved optimal resource allocation by streamlining patient appointment scheduling and minimizing wait times.
• Delivered operational excellence by maintaining accurate data in scheduling systems and implementing timely updates.
• Enhanced patient flow efficiency through strategic collaboration with healthcare providers on schedule alignment.
• Facilitated effective onboarding for new team members by providing training on scheduling protocols and system navigation.

• Scheduled surgical procedures using Epic electronic health record system
• Coordinated with surgeons and nursing staff to ensure optimal scheduling efficiency
• Managed patient inquiries regarding procedure preparation and post-operative care
• Verified insurance eligibility and obtained pre-authorizations for surgeries

Process hospital inpatient claims over 25k

Process newborn interim claims

Worked on on base to retrieve itemize bills

Submit claims once done to management to get approval to pay claims

Work with hospital to make sure claims are paid correctly per diem vs percentage